37
NPS
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HealthStream
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About HealthStream's Brand
HealthStream, Inc. (HealthStream) provides Internet-based learning and research solutions to meet the training, information, and education
Brand at a Glance
65%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.1/5
Customer Service
HealthStream NPS
HealthStream's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether HealthStream's customers would recommend using the product based on a scale of -100 to 100.
HealthStream Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
HealthStream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Sep 2020 50 | Sep 2020 | 50 |
Jan 2021 66 | Jan 2021 | 66 |
Apr 2021 75 | Apr 2021 | 75 |
Dec 2021 40 | Dec 2021 | 40 |
Mar 2022 49 | Mar 2022 | 49 |
Mar 2024 57 | Mar 2024 | 57 |
Jul 2024 37 | Jul 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HealthStream Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of HealthStream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HealthStream Product Quality
4.1/5
HealthStream has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HealthStream's overall Product Quality score rated by its users and customers.
HealthStream Product Information
HealthStream’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.healthstream.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Education
Enterprise
Healthcare
HealthStream Pricing
HealthStream ROI & Value For Money
3.8/5
HealthStream has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock HealthStream's overall ROI score rated by its users and customers.
HealthStream Customer Satisfaction (CSAT)
HealthStream Customer Satisfaction (CSAT) Score
67 / 100
HealthStream has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HealthStream Customer Service
3.1/5
HealthStream has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HealthStream's overall Customer Service score rated by its users and customers.
About HealthStream's Customer Service
Address
500 11th Ave North, 1000, Nashville, TN 37203-3658
Website
http://www.healthstream.com
Phone Number
6153013200
HealthStream's Social Links
HealthStream as an Employer
4.6/5
HealthStream has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HealthStream scored a 37 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of HealthStream would recommend the brand to a friend. ENPS measures how likely HealthStream employees would recommend working at HealthStream to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 62% | Promoters |
|---|---|
| 26% | Passive |
| 12% | Detractors |
