32
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Heap
Marketing or Exec? Claim Your Free Account
About Heap's Brand
Platform for mobile multimedia blogging
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.4/5
Customer Service
Heap CMO
Heap NPS
Heap's Net Promoter Score (NPS) is a 32 with 56% Promoters, 20% Passives, and 24% Detractors. Net Promoter Score tracks whether Heap's customers would recommend using the product based on a scale of -100 to 100.
Heap Overall NPS
| 56% | Promoters |
|---|---|
| 20% | Passives |
| 24% | Detractors |
Heap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 42 | Aug 2020 | 42 |
Sep 2020 40 | Sep 2020 | 40 |
Mar 2021 36 | Mar 2021 | 36 |
Sep 2021 35 | Sep 2021 | 35 |
Oct 2021 34 | Oct 2021 | 34 |
Jan 2022 30 | Jan 2022 | 30 |
Mar 2022 31 | Mar 2022 | 31 |
Sep 2022 33 | Sep 2022 | 33 |
Aug 2023 35 | Aug 2023 | 35 |
Nov 2024 32 | Nov 2024 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heap NPS by Usage
Heap's NPS was rated the highest by customers who have used Heap's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 43 | Less than 1 Year | 43 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
Heap Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Heap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Heap Product Quality
3.8/5
Heap has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Heap's overall Product Quality score rated by its users and customers.
Heap Product Information
Heap serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Heap supports Web devices and offers products for small, medium, and large sized businesses.
Heap’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://heapanalytics.com/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Languages Supported
English
Product Type
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Analytics Software
Marketing Analytics Software
Web Analytics Software
Mobile Analytics Software
Quick Insights into Heap Product Quality
Heap's Product Quality score was rated highest by customers who have used Heap's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Heap's Product Quality.
Ranked Heap Product Quality the Highest
Heap Product Quality Score by Usage
Heap's Product Quality score was rated 4.3 stars by customers who have used Heap's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Heap Pricing
Heap ROI & Value For Money
4/5
Heap has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Heap's overall ROI score rated by its users and customers.
Heap Pricing Plans
Heap has a pricing structure that accommodates small, medium, and large businesses. Starting from $24000/year, Heap uses a subscription model and offers the following: Analysis - up to 5000 sessions per month: free and Infrastructure - millions of sessions per month: custom pricing.
Who Uses Heap?
Small Businesses
Medium Businesses
Large Enterprises
Heap Customer Satisfaction (CSAT)
Heap Customer Satisfaction (CSAT) Score
72 / 100
Heap has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Heap Customer Service
3.4/5
Heap has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Heap's overall Customer Service score rated by its users and customers.
About Heap's Customer Service
Address
Zossener Str 55-58, San Francisco, CA
Website
https://heapanalytics.com/
Heap as an Employer
3.7/5
Heap has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Heap scored a 32 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Heap would recommend the brand to a friend. ENPS measures how likely Heap employees would recommend working at Heap to a friend.
Net Promoter Score
32
NPS Score
| 56% | Promoters |
|---|---|
| 20% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
