0
NPS
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Brand Page
Hearth
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About Hearth's Brand
Hearth is a business platform for home improvement professionals to earn more business using our financial tools, including digital invoicing, financing, digital contracts, and insurance.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Hearth NPS
Hearth's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Hearth's customers would recommend using the product based on a scale of -100 to 100.
Hearth Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Hearth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hearth Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Hearth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hearth Product Quality
3.7/5
Hearth has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hearth's overall Product Quality score rated by its users and customers.
Hearth Product Information
Hearth’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.gethearth.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Hearth Pricing
Hearth ROI & Value For Money
2.7/5
Hearth has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hearth's overall ROI score rated by its users and customers.
Hearth Customer Satisfaction (CSAT)
Hearth Customer Satisfaction (CSAT) Score
50 / 100
Hearth has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hearth Customer Service
2.7/5
Hearth has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hearth's overall Customer Service score rated by its users and customers.
About Hearth's Customer Service
Address
Austin, TX 78744
Website
http://www.gethearth.com
Phone Number
5126864141
Hearth as an Employer
4.2/5
Hearth has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Hearth scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Hearth would recommend the brand to a friend. ENPS measures how likely Hearth employees would recommend working at Hearth to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
