100
NPS
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Hecla Mining Company
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About Hecla Mining Company's Brand
"Hecla Mining discovers, acquires, develops, produces, and markets precious and base metals."
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Hecla Mining Company NPS
Hecla Mining Company's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hecla Mining Company's customers would recommend using the product based on a scale of -100 to 100.
Hecla Mining Company Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hecla Mining Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hecla Mining Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hecla Mining Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hecla Mining Company Product Quality
5/5
Hecla Mining Company has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hecla Mining Company's overall Product Quality score rated by its users and customers.
Hecla Mining Company Product Information
Hecla Mining Company’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.hecla-mining.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Mining and Metals
Hecla Mining Company Pricing
Hecla Mining Company ROI & Value For Money
5/5
Hecla Mining Company has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Hecla Mining Company Customer Satisfaction (CSAT)
Hecla Mining Company Customer Satisfaction (CSAT) Score
100 / 100
Hecla Mining Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hecla Mining Company Customer Service
5/5
Hecla Mining Company has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Hecla Mining Company's Customer Service
Address
Coeur D Alene, ID
Website
http://www.hecla-mining.com/
Hecla Mining Company as an Employer
Consumer vs. Employees
Hecla Mining Company scored a 100 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Hecla Mining Company would recommend the brand to a friend. ENPS measures how likely Hecla Mining Company employees would recommend working at Hecla Mining Company to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
