50
NPS
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HeidelbergCement AG
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About HeidelbergCement AG's Brand
With a Group revenue of 13.5 billion in 2015, HeidelbergCement is one of the world’s largest building materials companies.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
HeidelbergCement AG NPS
HeidelbergCement AG's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether HeidelbergCement AG's customers would recommend using the product based on a scale of -100 to 100.
HeidelbergCement AG Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
HeidelbergCement AG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
Dec 2024 50 | Dec 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HeidelbergCement AG Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of HeidelbergCement AG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HeidelbergCement AG Product Quality
3.4/5
HeidelbergCement AG has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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HeidelbergCement AG Product Information
HeidelbergCement AG’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Real Estate
Tech
HeidelbergCement AG Pricing
HeidelbergCement AG ROI & Value For Money
3.4/5
HeidelbergCement AG has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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HeidelbergCement AG Customer Satisfaction (CSAT)
HeidelbergCement AG Customer Satisfaction (CSAT) Score
67 / 100
HeidelbergCement AG has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HeidelbergCement AG Customer Service
3.4/5
HeidelbergCement AG has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About HeidelbergCement AG's Customer Service
Address
Heidelberg, MS United States of America
Website
http://www.heidelbergcement.com/en
Phone Number
+32 2 678 37 43
HeidelbergCement AG as an Employer
4.3/5
HeidelbergCement AG has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HeidelbergCement AG scored a 50 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of HeidelbergCement AG would recommend the brand to a friend. ENPS measures how likely HeidelbergCement AG employees would recommend working at HeidelbergCement AG to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
