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NPS
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Heifer International
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About Heifer International's Brand
Heifer International is a non-profit organization that works with communities to end world hunger and poverty.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Heifer International NPS
Heifer International's Net Promoter Score (NPS) is a 4 with 50% Promoters, 4% Passives, and 46% Detractors. Net Promoter Score tracks whether Heifer International's customers would recommend using the product based on a scale of -100 to 100.
Heifer International Overall NPS
| 50% | Promoters |
|---|---|
| 4% | Passives |
| 46% | Detractors |
Heifer International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 43 | Oct 2022 | 43 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -7 | Jan 2023 | -7 |
Apr 2023 0 | Apr 2023 | 0 |
Oct 2023 5 | Oct 2023 | 5 |
Jan 2024 6 | Jan 2024 | 6 |
Jun 2024 10 | Jun 2024 | 10 |
Oct 2024 5 | Oct 2024 | 5 |
Jul 2025 9 | Jul 2025 | 9 |
Oct 2025 5 | Oct 2025 | 5 |
Nov 2025 5 | Nov 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heifer International NPS by Gender
Heifer International's NPS was rated -34 by Male customers on Comparably.
Male
-34
Heifer International's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Heifer International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Heifer International NPS by Ethnicity
Heifer International's NPS was rated -14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Heifer International NPS by Age
Heifer International's NPS was rated 34 points by customers ages 66+ on Comparably.
Heifer International NPS by Usage
Heifer International's NPS was rated -34 points by customers who have used Heifer International's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Heifer International Customer Reviews
Out of the 2 Heifer International customer reviews 2 were positive and 0 were constructive. Heifer International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Heifer International Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Heifer International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Heifer International Customer Loyalty Score by Gender
Heifer International's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Heifer International Customer Loyalty Score by Ethnicity
Heifer International's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Heifer International.
61
out of 100
Caucasian
Heifer International Customer Loyalty Score by Age
Heifer International's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Heifer International.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Heifer International Customer Loyalty Score by Usage
Heifer International's Customer Loyalty score was rated 40% by customers who have used Heifer International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Heifer International Product Quality
3.7/5
Heifer International has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Heifer International Product Information
Heifer International’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.heifer.org/
- Company Size
- 501-1,000 Employees
Industry
Consumer Services
Quick Insights into Heifer International Product Quality
Heifer International's Product Quality score was rated highest by customers ages 66+.
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Ranked Heifer International Product Quality the Highest
Heifer International Product Quality Score by Gender
Heifer International's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Heifer International Product Quality Score by Ethnicity
Heifer International's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Heifer International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Heifer International Product Quality Score by Age
Heifer International's Product Quality score was rated 4.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Heifer International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.6 | 66+ | 4.6 |
Heifer International Product Quality Score by Usage
Heifer International's Product Quality score was rated 2 stars by customers who have used Heifer International's products/services for Less than 1 Year.
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Heifer International Pricing
Heifer International ROI & Value For Money
3.6/5
Heifer International has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Heifer International ROI
Heifer International's ROI score was rated highest by customers ages 66+.
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Ranked Heifer International ROI the Highest
Heifer International ROI Score by Gender
Heifer International's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Heifer International.
Male
2.6/5
Female
N/A
Heifer International ROI Score by Ethnicity
Heifer International's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Heifer International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Heifer International ROI Score by Age
Heifer International's ROI score was rated 4 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Heifer International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4 | 66+ | 4 |
Heifer International ROI Score by Usage
Heifer International's ROI score was rated 2 stars by customers who have used Heifer International's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Heifer International Customer Satisfaction (CSAT)
Heifer International Customer Satisfaction (CSAT) Score
60 / 100
Heifer International has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
4%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
6%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Heifer International Customer Satisfaction
Heifer International's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked Heifer International Customer Satisfaction the Highest
Heifer International Customer Satisfaction Score by Gender
Heifer International's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Heifer International.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Heifer International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Heifer International's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Heifer International.
43 / 100
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
Heifer International Customer Satisfaction Score by Age
Heifer International's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Heifer International.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
Heifer International Customer Satisfaction Score by Usage
Heifer International's Customer Satisfaction score was rated 33 points by customers who have used Heifer International's products/services for Less than 1 Year.
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Heifer International Customer Service
3.8/5
Heifer International has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Heifer International's Customer Service
Address
1 World Avenue, Little Rock, AR
Website
http://www.heifer.org/
Phone Number
(855) 948-6437
Quick Insights into Heifer International Customer Service
Heifer International's Customer Service score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Heifer International's Customer Service score.
Ranked Heifer International Customer Service the Highest
Heifer International Customer Service Score by Gender
Heifer International's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Heifer International.
Male
3.5/5
Female
N/A
Heifer International Customer Service Score by Ethnicity
Heifer International's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Heifer International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Heifer International Customer Service Score by Age
Heifer International's Customer Service score was rated 4.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Heifer International.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 4.3 | 66+ | 4.3 |
Heifer International Customer Service Score by Usage
Heifer International's Customer Service score was rated 3.5 stars by customers who have used Heifer International's products/services for Less than 1 Year.
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Heifer International as an Employer
Consumer vs. Employees
Heifer International scored a 4 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Heifer International would recommend the brand to a friend. ENPS measures how likely Heifer International employees would recommend working at Heifer International to a friend.
Net Promoter Score
4
NPS Score
| 50% | Promoters |
|---|---|
| 4% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
