30
NPS
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Heilind Electronics
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About Heilind Electronics' Brand
Heilind Electronics is the distributor of connectors, switches, relays, terminal blocks, wire, and cable in the North America.
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Heilind Electronics NPS
Heilind Electronics's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Heilind Electronics's customers would recommend using the product based on a scale of -100 to 100.
Heilind Electronics Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Heilind Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 -33 | May 2022 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Apr 2023 -20 | Apr 2023 | -20 |
Feb 2024 -1 | Feb 2024 | -1 |
Apr 2024 13 | Apr 2024 | 13 |
Nov 2025 22 | Nov 2025 | 22 |
Jan 2026 30 | Jan 2026 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heilind Electronics NPS by Gender
Heilind Electronics's NPS was rated 50 by Male customers on Comparably.
Male
50
Heilind Electronics's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Heilind Electronics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Heilind Electronics NPS by Ethnicity
Heilind Electronics's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Heilind Electronics NPS by Usage
Heilind Electronics's NPS was rated 34 points by customers who have used Heilind Electronics's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Heilind Electronics Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Heilind Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Heilind Electronics Customer Loyalty Score by Gender
Heilind Electronics's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Heilind Electronics Customer Loyalty Score by Ethnicity
Heilind Electronics's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Heilind Electronics.
55
out of 100
Caucasian
Heilind Electronics Customer Loyalty Score by Usage
Heilind Electronics's Customer Loyalty score was rated 70% by customers who have used Heilind Electronics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Heilind Electronics Product Quality
3.7/5
Heilind Electronics has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Heilind Electronics Product Information
Heilind Electronics’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.heilind.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Quick Insights into Heilind Electronics Product Quality
Heilind Electronics's Product Quality score was rated highest by Male customers.
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Ranked Heilind Electronics Product Quality the Highest
Heilind Electronics Product Quality Score by Gender
Heilind Electronics's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Heilind Electronics Product Quality Score by Ethnicity
Heilind Electronics's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Heilind Electronics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Heilind Electronics Product Quality Score by Usage
Heilind Electronics's Product Quality score was rated 3.8 stars by customers who have used Heilind Electronics's products/services for 2 to 5 Years.
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Heilind Electronics Pricing
Heilind Electronics ROI & Value For Money
3.6/5
Heilind Electronics has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Heilind Electronics ROI
Heilind Electronics's ROI score was rated highest by customers who have used Heilind Electronics's products/services for 2 to 5 Years.
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Ranked Heilind Electronics ROI the Highest
Heilind Electronics ROI Score by Gender
Heilind Electronics's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Heilind Electronics ROI Score by Ethnicity
Heilind Electronics's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Heilind Electronics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Heilind Electronics ROI Score by Usage
Heilind Electronics's ROI score was rated 3.5 stars by customers who have used Heilind Electronics's products/services for 2 to 5 Years.
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Heilind Electronics Customer Satisfaction (CSAT)
Heilind Electronics Customer Satisfaction (CSAT) Score
62 / 100
Heilind Electronics has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Heilind Electronics Customer Satisfaction
Heilind Electronics's Customer Satisfaction score was rated highest by Male customers.
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Ranked Heilind Electronics Customer Satisfaction the Highest
Heilind Electronics Customer Satisfaction Score by Gender
Heilind Electronics's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Heilind Electronics.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Heilind Electronics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Heilind Electronics' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Heilind Electronics.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
Heilind Electronics Customer Satisfaction Score by Usage
Heilind Electronics's Customer Satisfaction score was rated 67 points by customers who have used Heilind Electronics's products/services for 2 to 5 Years.
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Heilind Electronics Customer Service
3.5/5
Heilind Electronics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Heilind Electronics's Customer Service
Address
5055 E. Washington Street, Suite 120, Phoenix, AZ 85034
Website
http://www.heilind.com
Phone Number
5086996897
Quick Insights into Heilind Electronics Customer Service
Heilind Electronics's Customer Service score was rated highest by customers who have used Heilind Electronics's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Heilind Electronics' Customer Service score.
Ranked Heilind Electronics Customer Service the Highest
Heilind Electronics Customer Service Score by Gender
Heilind Electronics's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Heilind Electronics.
Male
3.5/5
Female
N/A
Heilind Electronics Customer Service Score by Ethnicity
Heilind Electronics's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Heilind Electronics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Heilind Electronics Customer Service Score by Usage
Heilind Electronics's Customer Service score was rated 3.5 stars by customers who have used Heilind Electronics's products/services for 2 to 5 Years.
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Heilind Electronics as an Employer
3.8/5
Heilind Electronics has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Heilind Electronics scored a 30 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Heilind Electronics would recommend the brand to a friend. ENPS measures how likely Heilind Electronics employees would recommend working at Heilind Electronics to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
