25
NPS
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Helen of Troy
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About Helen of Troy's Brand
At Helen of Troy, we seek out and build world-class brands, including: OXO®, Hydro Flask®, Vicks®, Braun®, Honeywell®, PUR®, Hot Tools®.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Helen of Troy NPS
Helen of Troy's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether Helen of Troy's customers would recommend using the product based on a scale of -100 to 100.
Helen of Troy Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
Helen of Troy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 25 | Mar 2022 | 25 |
May 2022 33 | May 2022 | 33 |
Aug 2022 40 | Aug 2022 | 40 |
Sep 2022 38 | Sep 2022 | 38 |
Nov 2022 34 | Nov 2022 | 34 |
Dec 2022 25 | Dec 2022 | 25 |
Feb 2023 25 | Feb 2023 | 25 |
Mar 2023 30 | Mar 2023 | 30 |
Apr 2023 32 | Apr 2023 | 32 |
Nov 2023 28 | Nov 2023 | 28 |
Oct 2024 21 | Oct 2024 | 21 |
Apr 2025 25 | Apr 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Helen of Troy NPS by Gender
Male customers rated Helen of Troy's NPS 9 points higher than Female customers.
Male
34
Helen of Troy's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
25
Helen of Troy's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Helen of Troy NPS by Usage
Helen of Troy's NPS was rated 40 points by customers who have used Helen of Troy's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
Helen of Troy Customer Reviews
Out of the 3 Helen of Troy customer reviews 2 were positive and 1 was constructive. Helen of Troy customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Helen of Troy Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Helen of Troy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Helen of Troy Customer Loyalty Score by Gender
Female customers rated Helen of Troy's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Helen of Troy.
Male
70%
Yes
Female
78%
Yes
Helen of Troy Customer Loyalty Score by Usage
Helen of Troy's Customer Loyalty score was rated 82% by customers who have used Helen of Troy's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Helen of Troy Product Quality
3.9/5
Helen of Troy has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Helen of Troy Product Information
Helen of Troy’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.helenoftroy.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Goods
Quick Insights into Helen of Troy Product Quality
Helen of Troy's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Helen of Troy Product Quality the Highest
Ranked Helen of Troy Product Quality the Lowest
Helen of Troy Product Quality Score by Gender
Male customers rated Helen of Troy's Product Quality score 0.5 stars higher than Female customers.
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Male
4.6/5
Female
4.1/5
Helen of Troy Product Quality Score by Usage
Helen of Troy's Product Quality score was rated 4.3 stars by customers who have used Helen of Troy's products/services for 2 to 5 Years.
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Helen of Troy Pricing
Helen of Troy ROI & Value For Money
3.6/5
Helen of Troy has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Helen of Troy ROI
Helen of Troy's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Helen of Troy ROI the Highest
Ranked Helen of Troy ROI the Lowest
Helen of Troy ROI Score by Gender
Female customers rated Helen of Troy's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Helen of Troy ROI Score by Usage
Helen of Troy's ROI score was rated 4 stars by customers who have used Helen of Troy's products/services for 2 to 5 Years.
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Helen of Troy Customer Satisfaction (CSAT)
Helen of Troy Customer Satisfaction (CSAT) Score
76 / 100
Helen of Troy has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
33%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Helen of Troy Customer Satisfaction
Helen of Troy's Customer Satisfaction score was rated highest by customers who have used Helen of Troy's products/services for 2 to 5 Years.
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Ranked Helen of Troy Customer Satisfaction the Highest
Helen of Troy Customer Satisfaction Score by Gender
Helen of Troy's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Helen of Troy.
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Helen of Troy Customer Satisfaction Score by Usage
Helen of Troy's Customer Satisfaction score was rated 80 points by customers who have used Helen of Troy's products/services for 2 to 5 Years.
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Helen of Troy Customer Service
3.5/5
Helen of Troy has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Helen of Troy's Customer Service
Address
One Helen of Troy Plaza, El Paso, TX 79912
Website
http://www.helenoftroy.com
Phone Number
+1 915-225-8000
Helen of Troy's Social Links
Quick Insights into Helen of Troy Customer Service
Helen of Troy's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Helen of Troy's Customer Service score.
Ranked Helen of Troy Customer Service the Highest
Ranked Helen of Troy Customer Service the Lowest
Helen of Troy Customer Service Score by Gender
Female customers rated Helen of Troy's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Helen of Troy.
Male
4/5
Female
4.1/5
Helen of Troy Customer Service Score by Usage
Helen of Troy's Customer Service score was rated 4 stars by customers who have used Helen of Troy's products/services for 2 to 5 Years.
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Helen of Troy as an Employer
4.2/5
Helen of Troy has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Helen of Troy scored a 25 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Helen of Troy would recommend the brand to a friend. ENPS measures how likely Helen of Troy employees would recommend working at Helen of Troy to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 47% | Promoters |
|---|---|
| 29% | Passive |
| 24% | Detractors |
