43
NPS
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Helios Towers Tanzania
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About Helios Towers Tanzania's Brand
HTT describes Tanzania as one of the largest and fastest growing telecommunications markets in Africa
Brand at a Glance
94%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Helios Towers Tanzania NPS
Helios Towers Tanzania's Net Promoter Score (NPS) is a 43 with 64% Promoters, 15% Passives, and 21% Detractors. Net Promoter Score tracks whether Helios Towers Tanzania's customers would recommend using the product based on a scale of -100 to 100.
Helios Towers Tanzania Overall NPS
| 64% | Promoters |
|---|---|
| 15% | Passives |
| 21% | Detractors |
Helios Towers Tanzania NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Dec 2020 33 | Dec 2020 | 33 |
Apr 2021 50 | Apr 2021 | 50 |
May 2021 60 | May 2021 | 60 |
Nov 2021 67 | Nov 2021 | 67 |
Dec 2021 71 | Dec 2021 | 71 |
Feb 2022 75 | Feb 2022 | 75 |
Sep 2022 60 | Sep 2022 | 60 |
Dec 2022 45 | Dec 2022 | 45 |
Apr 2024 41 | Apr 2024 | 41 |
Dec 2024 46 | Dec 2024 | 46 |
Oct 2025 43 | Oct 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Helios Towers Tanzania Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Helios Towers Tanzania users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Helios Towers Tanzania Product Quality
4.1/5
Helios Towers Tanzania has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Helios Towers Tanzania's overall Product Quality score rated by its users and customers.
Helios Towers Tanzania Product Information
Helios Towers Tanzania’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.httanzania.com/
Industry
Tech
Business Services
Hardware and Devices
Marketplaces
SaaS
Helios Towers Tanzania Pricing
Helios Towers Tanzania ROI & Value For Money
3.7/5
Helios Towers Tanzania has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Helios Towers Tanzania Customer Satisfaction (CSAT)
Helios Towers Tanzania Customer Satisfaction (CSAT) Score
89 / 100
Helios Towers Tanzania has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Helios Towers Tanzania Customer Service
3.8/5
Helios Towers Tanzania has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Helios Towers Tanzania's Customer Service
Website
https://www.httanzania.com/
Helios Towers Tanzania as an Employer
4.3/5
Helios Towers Tanzania has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of Helios Towers Tanzania
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Helios Towers Tanzania scored a 43 for Net Promoter Score and a 91 for Employee Net Promoter Score. NPS gauges how likely a customer of Helios Towers Tanzania would recommend the brand to a friend. ENPS measures how likely Helios Towers Tanzania employees would recommend working at Helios Towers Tanzania to a friend.
Net Promoter Score
43
NPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
91
eNPS Score
| 91% | Promoters |
|---|---|
| 9% | Passive |
| 0% | Detractors |
