-20
NPS
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Helium 10
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About Helium 10 Brand
Insanely powerful all-in-one suite of software tools to help Amazon sellers rise to the top!
Brand at a Glance
81%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Helium 10 NPS
Helium 10's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether Helium 10's customers would recommend using the product based on a scale of -100 to 100.
Helium 10 Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
Helium 10 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -60 | Oct 2022 | -60 |
Feb 2023 -51 | Feb 2023 | -51 |
May 2023 -29 | May 2023 | -29 |
Aug 2023 -25 | Aug 2023 | -25 |
Mar 2024 -33 | Mar 2024 | -33 |
Jan 2025 -20 | Jan 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Helium 10 Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Helium 10 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Helium 10 Product Quality
2.6/5
Helium 10 has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Helium 10 Product Information
Helium 10’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.helium10.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Helium 10 Pricing
Helium 10 ROI & Value For Money
2.8/5
Helium 10 has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Helium 10 Customer Satisfaction (CSAT)
Helium 10 Customer Satisfaction (CSAT) Score
43 / 100
Helium 10 has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Helium 10 Customer Service
2.7/5
Helium 10 has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Helium 10's Customer Service
Address
500 Technology Drive, Suite 450, Irvine, CA 92618
Website
http://www.helium10.com
Phone Number
6264845125
Helium 10's Social Links
Helium 10 as an Employer
4.3/5
Helium 10 has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Helium 10 scored a -20 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Helium 10 would recommend the brand to a friend. ENPS measures how likely Helium 10 employees would recommend working at Helium 10 to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
