-1
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Helix
Marketing or Exec? Claim Your Free Account
About Helix's Brand
Connecting people with insights into their own DNA. Sharing company news and the latest in genetics.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
Helix CMO
Helix NPS
Helix's Net Promoter Score (NPS) is a -1 with 28% Promoters, 43% Passives, and 29% Detractors. Net Promoter Score tracks whether Helix's customers would recommend using the product based on a scale of -100 to 100.
Helix Overall NPS
| 28% | Promoters |
|---|---|
| 43% | Passives |
| 29% | Detractors |
Helix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2023 -1 | Feb 2023 | -1 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 11 | May 2023 | 11 |
Jul 2023 20 | Jul 2023 | 20 |
May 2024 8 | May 2024 | 8 |
Jan 2025 7 | Jan 2025 | 7 |
Oct 2025 -1 | Oct 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Helix Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Helix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Helix Product Quality
3.5/5
Helix has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Helix's overall Product Quality score rated by its users and customers.
Helix Product Information
Helix’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.helix.com/
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Big Data
Healthcare
Helix Pricing
Helix ROI & Value For Money
3.5/5
Helix has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Helix's overall ROI score rated by its users and customers.
Helix Customer Satisfaction (CSAT)
Helix Customer Satisfaction (CSAT) Score
55 / 100
Helix has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
44%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
23%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Helix Customer Service
3.9/5
Helix has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Helix's overall Customer Service score rated by its users and customers.
About Helix's Customer Service
Address
3505 W Sam Houston Pkwy North, San Carlos, CA 94070
Website
http://www.helix.com/
Phone Number
+380 382 777 747
Helix as an Employer
3.0/5
Helix has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Helix scored a -1 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Helix would recommend the brand to a friend. ENPS measures how likely Helix employees would recommend working at Helix to a friend.
Net Promoter Score
-1
NPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 27% | Promoters |
|---|---|
| 23% | Passive |
| 50% | Detractors |
