34
NPS
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Brand Page
Hello
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About Hello's Brand
HELLO! is the world's leading royal and celebrity news brand.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Hello NPS
Hello's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Hello's customers would recommend using the product based on a scale of -100 to 100.
Hello Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Hello NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2023 0 | Jul 2023 | 0 |
Nov 2023 33 | Nov 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hello Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Hello users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hello Product Quality
3.7/5
Hello has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hello's overall Product Quality score rated by its users and customers.
Hello Product Information
Hello’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Hello Pricing
Hello ROI & Value For Money
3.9/5
Hello has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Hello Customer Satisfaction (CSAT)
Hello Customer Satisfaction (CSAT) Score
66 / 100
Hello has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hello Customer Service
3.8/5
Hello has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hello's overall Customer Service score rated by its users and customers.
About Hello's Customer Service
Address
438 Shotwell St., San Francisco, CA
Website
http://www.hellomagazine.com/
Consumer vs. Employees
Hello scored a 34 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Hello would recommend the brand to a friend. ENPS measures how likely Hello employees would recommend working at Hello to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
