-74
NPS
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HelloTech
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About HelloTech's Brand
HelloTech is the leading independent, on-demand technology support service. Available 24/7 both in-home and remote, HelloTech's massive network of expert technicians nationwide are dedicated to providing a top-notch customer experience for a wide range of services, including computer support, smart home device installation, home office setup, and more. With both direct-to-consumer presence and deep integrations with retailers such as Walmart.com and Comcast Xfinity, HelloTech eliminates the headaches and hassle of product installation and maintenance.
Brand at a Glance
46%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
HelloTech NPS
HelloTech's Net Promoter Score (NPS) is a -74 with 10% Promoters, 6% Passives, and 84% Detractors. Net Promoter Score tracks whether HelloTech's customers would recommend using the product based on a scale of -100 to 100.
HelloTech Overall NPS
| 10% | Promoters |
|---|---|
| 6% | Passives |
| 84% | Detractors |
HelloTech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -69 | Oct 2023 | -69 |
Nov 2023 -68 | Nov 2023 | -68 |
Dec 2023 -70 | Dec 2023 | -70 |
Jan 2024 -70 | Jan 2024 | -70 |
Mar 2024 -70 | Mar 2024 | -70 |
Apr 2024 -71 | Apr 2024 | -71 |
Jun 2024 -71 | Jun 2024 | -71 |
Aug 2024 -71 | Aug 2024 | -71 |
Dec 2024 -73 | Dec 2024 | -73 |
Jan 2025 -73 | Jan 2025 | -73 |
Feb 2025 -74 | Feb 2025 | -74 |
Apr 2025 -74 | Apr 2025 | -74 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HelloTech NPS by Gender
Female customers rated HelloTech's NPS 8 points higher than Male customers.
Male
-76
HelloTech's NPS was rated -76 by Male customers on Comparably.
10%
Promoters
4%
Passives
86%
Detractors
Female
-68
HelloTech's NPS was rated -68 by Female customers on Comparably.
12%
Promoters
8%
Passives
80%
Detractors
HelloTech NPS by Ethnicity
HelloTech's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
African American/Black -76 | African American/Black | -76 |
Other -72 | Other | -72 |
HelloTech NPS by Age
HelloTech's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
HelloTech NPS by Usage
HelloTech's NPS was rated the highest by customers who have used HelloTech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -79 | Less than 1 Year | -79 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
HelloTech Customer Reviews
Out of the 11 HelloTech customer reviews 1 was positive and 10 were constructive. HelloTech customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HelloTech Customer Loyalty
46%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
46% of HelloTech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HelloTech Customer Loyalty Score by Gender
Female customers rated HelloTech's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HelloTech.
Male
42%
Yes
Female
53%
Yes
HelloTech Customer Loyalty Score by Ethnicity
HelloTech's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HelloTech.
50
out of 100
Caucasian
66
out of 100
African American/Black
36
out of 100
Other
HelloTech Customer Loyalty Score by Age
HelloTech's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HelloTech.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 55% | 41-45 | 55% |
51-55 49% | 51-55 | 49% |
56-60 64% | 56-60 | 64% |
61-65 25% | 61-65 | 25% |
66+ 42% | 66+ | 42% |
HelloTech Customer Loyalty Score by Usage
HelloTech's Customer Loyalty score was rated the highest by customers who have used HelloTech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HelloTech Customer Loyalty Score by Industry
HelloTech's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HelloTech Product Quality
1.5/5
HelloTech has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HelloTech's overall Product Quality score rated by its users and customers.
HelloTech Product Information
HelloTech’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated HelloTech's product the highest. Reviewers from the Tech industry rated HelloTech the lowest at 1.5.
- Website
- https://hellotech.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Quick Insights into HelloTech Product Quality
HelloTech's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked HelloTech's Product Quality.
Ranked HelloTech Product Quality the Highest
Ranked HelloTech Product Quality the Lowest
HelloTech Product Quality Score by Gender
Female customers rated HelloTech's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HelloTech.
Male
1.5/5
Female
1.6/5
HelloTech Product Quality Score by Ethnicity
HelloTech's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HelloTech.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
HelloTech Product Quality Score by Age
HelloTech's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HelloTech.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
HelloTech Product Quality Score by Usage
HelloTech's Product Quality score was rated the highest by customers who have used HelloTech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HelloTech Product Quality Score by Industry
HelloTech's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
HelloTech Pricing
HelloTech ROI & Value For Money
1.5/5
HelloTech has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HelloTech's overall ROI score rated by its users and customers.
HelloTech Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from HelloTech.
Quick Insights into HelloTech ROI
HelloTech's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked HelloTech ROI the Highest
Ranked HelloTech ROI the Lowest
HelloTech ROI Score by Gender
Female customers rated HelloTech's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HelloTech.
Male
1.5/5
Female
1.8/5
HelloTech ROI Score by Ethnicity
HelloTech's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HelloTech.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
HelloTech ROI Score by Age
HelloTech's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HelloTech.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
HelloTech ROI Score by Usage
HelloTech's ROI score was rated the highest by customers who have used HelloTech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HelloTech ROI Score by Industry
HelloTech's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HelloTech Customer Satisfaction (CSAT)
HelloTech Customer Satisfaction (CSAT) Score
21 / 100
HelloTech has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
8%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
10%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HelloTech Customer Satisfaction
HelloTech's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked HelloTech's Customer Satisfaction.
Ranked HelloTech Customer Satisfaction the Highest
Ranked HelloTech Customer Satisfaction the Lowest
HelloTech Customer Satisfaction Score by Gender
Female customers rated HelloTech's Customer Satisfaction score 27 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HelloTech.
10 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 65% |
37 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 58% |
HelloTech Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HelloTech's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HelloTech.
30 / 100
Very Satisfied
15%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
45%
CSAT according to African American/Black
HelloTech's Customer Satisfaction (CSAT) score was rated 13% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HelloTech.
13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
HelloTech's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HelloTech.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
HelloTech Customer Satisfaction Score by Age
HelloTech's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HelloTech.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 17% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 66+ | 34% |
HelloTech Customer Satisfaction Score by Usage
HelloTech's Customer Satisfaction score was rated the highest by customers who have used HelloTech's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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HelloTech Customer Satisfaction Score by Industry
HelloTech's Customer Satisfaction score was rated 11 points by Tech industry customers.
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{
"title": "HelloTech Customer Satisfaction Score by Industry",
"text": "HelloTech's Customer Satisfaction score was rated 11 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "HelloTech's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}HelloTech Customer Service
1.5/5
HelloTech has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HelloTech's overall Customer Service score rated by its users and customers.
About HelloTech's Customer Service
Address
900 Hilgard Ave, Floor 1, Los Angeles, CA 90024
Website
https://hellotech.com/
Phone Number
888-982-4410
HelloTech's Social Links
Quick Insights into HelloTech Customer Service
HelloTech's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked HelloTech's Customer Service score.
Ranked HelloTech Customer Service the Highest
Ranked HelloTech Customer Service the Lowest
HelloTech Customer Service Score by Gender
HelloTech's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HelloTech.
Male
1.5/5
Female
1.5/5
HelloTech Customer Service Score by Ethnicity
HelloTech's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HelloTech.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
HelloTech Customer Service Score by Age
HelloTech's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HelloTech.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
HelloTech Customer Service Score by Usage
HelloTech's Customer Service score was rated the highest by customers who have used HelloTech's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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HelloTech Customer Service Score by Industry
HelloTech's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
HelloTech as an Employer
3.4/5
HelloTech has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
HelloTech scored a -74 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of HelloTech would recommend the brand to a friend. ENPS measures how likely HelloTech employees would recommend working at HelloTech to a friend.
Net Promoter Score
-74
NPS Score
| 10% | Promoters |
|---|---|
| 6% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 46% | Promoters |
|---|---|
| 21% | Passive |
| 33% | Detractors |
