-33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HelloWorld
Marketing or Exec? Claim Your Free Account
About HelloWorld's Brand
A digital marketing solutions provider focused on promotion and loyalty solutions.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
HelloWorld NPS
HelloWorld's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether HelloWorld's customers would recommend using the product based on a scale of -100 to 100.
HelloWorld Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
HelloWorld NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Jan 2021 -50 | Jan 2021 | -50 |
Feb 2021 -66 | Feb 2021 | -66 |
Jul 2023 -25 | Jul 2023 | -25 |
Sep 2024 -20 | Sep 2024 | -20 |
Mar 2025 -34 | Mar 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HelloWorld Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of HelloWorld users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HelloWorld Product Quality
1.5/5
HelloWorld has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HelloWorld's overall Product Quality score rated by its users and customers.
HelloWorld Product Information
HelloWorld’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.helloworld.com/
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
HelloWorld Pricing
HelloWorld ROI & Value For Money
1.5/5
HelloWorld has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HelloWorld's overall ROI score rated by its users and customers.
HelloWorld Customer Satisfaction (CSAT)
HelloWorld Customer Satisfaction (CSAT) Score
50 / 100
HelloWorld has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HelloWorld Customer Service
1.5/5
HelloWorld has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HelloWorld's overall Customer Service score rated by its users and customers.
About HelloWorld's Customer Service
Address
Southfield, MI 48075
Website
https://www.helloworld.com/
Phone Number
2485436800
HelloWorld as an Employer
4.3/5
HelloWorld has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HelloWorld scored a -33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of HelloWorld would recommend the brand to a friend. ENPS measures how likely HelloWorld employees would recommend working at HelloWorld to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
