33
NPS
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HEMA
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About HEMA's Brand
Operator of a chain of department stores in the Netherlands. The company sells general merchandise, including clothing, baby products, party & gift items, office supplies, home & garden and beauty supplies providing customers the range of general merchandises under one roof through its retail outlets and online website.
Brand at a Glance
10%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
1.5/5
Customer Service
HEMA NPS
HEMA's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether HEMA's customers would recommend using the product based on a scale of -100 to 100.
HEMA Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
HEMA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2024 34 | Apr 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HEMA Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of HEMA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HEMA Product Quality
3.1/5
HEMA has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HEMA's overall Product Quality score rated by its users and customers.
HEMA Product Information
HEMA’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- www.hema.nl
- Company Size
- 5,001-10,000 Employees
HEMA Pricing
HEMA ROI & Value For Money
3.2/5
HEMA has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock HEMA's overall ROI score rated by its users and customers.
HEMA Customer Satisfaction (CSAT)
HEMA Customer Satisfaction (CSAT) Score
100 / 100
HEMA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HEMA Customer Service
1.5/5
HEMA has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HEMA's overall Customer Service score rated by its users and customers.
About HEMA's Customer Service
Address
Postbus 37110, Amsterdam, 1030 AC Azerbaijan
Website
www.hema.nl
