-100
NPS
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Hema Imaging
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About Hema Imaging's Brand
Hema Imaging thermal imaging smartphone attachment Physicist, neuroimaging researcher and developer.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hema Imaging NPS
Hema Imaging's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Hema Imaging's customers would recommend using the product based on a scale of -100 to 100.
Hema Imaging Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Hema Imaging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hema Imaging Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hema Imaging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hema Imaging Product Quality
1.5/5
Hema Imaging has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hema Imaging's overall Product Quality score rated by its users and customers.
Hema Imaging Product Information
Hema Imaging’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.hemaimaging.com/
- Company Size
- 1-10 Employees
Hema Imaging Pricing
Hema Imaging ROI & Value For Money
1.5/5
Hema Imaging has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hema Imaging Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hema Imaging Customer Service
1.5/5
Hema Imaging has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hema Imaging's overall Customer Service score rated by its users and customers.
About Hema Imaging's Customer Service
Address
1010 W. Lake Street Suite 100-124, Minneapolis, MN
Website
http://www.hemaimaging.com/
Consumer vs. Employees
Hema Imaging scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Hema Imaging would recommend the brand to a friend. ENPS measures how likely Hema Imaging employees would recommend working at Hema Imaging to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
