33
NPS
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Hemas Holdings
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About Hemas Holdings' Brand
Provider of health care services intended to deliver outstanding products and services thus enriching the lives of the patients and creating superior value to the shareholders. The company's pharmaceuticals, surgical and diagnostic products helps its users in emergency care, general surgery, orthopedic surgery, radiology and baby delivery.
Brand at a Glance
90%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Hemas Holdings NPS
Hemas Holdings's Net Promoter Score (NPS) is a 33 with 55% Promoters, 23% Passives, and 22% Detractors. Net Promoter Score tracks whether Hemas Holdings's customers would recommend using the product based on a scale of -100 to 100.
Hemas Holdings Overall NPS
| 55% | Promoters |
|---|---|
| 23% | Passives |
| 22% | Detractors |
Hemas Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 35 | Jan 2024 | 35 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 33 | Mar 2024 | 33 |
Apr 2024 30 | Apr 2024 | 30 |
May 2024 31 | May 2024 | 31 |
Jun 2024 35 | Jun 2024 | 35 |
Jul 2024 37 | Jul 2024 | 37 |
Nov 2024 36 | Nov 2024 | 36 |
Feb 2025 35 | Feb 2025 | 35 |
Apr 2025 34 | Apr 2025 | 34 |
May 2025 35 | May 2025 | 35 |
Jun 2025 33 | Jun 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hemas Holdings NPS by Gender
Female customers rated Hemas Holdings's NPS 34 points higher than Male customers.
Male
20
Hemas Holdings's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
54
Hemas Holdings's NPS was rated 54 by Female customers on Comparably.
67%
Promoters
20%
Passives
13%
Detractors
Hemas Holdings NPS by Ethnicity
Hemas Holdings's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other 61 | Other | 61 |
Hemas Holdings NPS by Age
Hemas Holdings's NPS was rated 47 points by customers ages 18-25 on Comparably.
Hemas Holdings NPS by Usage
Hemas Holdings's NPS was rated the highest by customers who have used Hemas Holdings's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 50 | Over 10 Years | 50 |
Hemas Holdings Customer Reviews
Out of the 6 Hemas Holdings customer reviews 5 were positive and 1 was constructive. Hemas Holdings customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Hemas Holdings Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Hemas Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hemas Holdings Customer Loyalty Score by Gender
Male customers rated Hemas Holdings's Customer Loyalty score 6% higher than Female customers.
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Male
100%
Yes
Female
94%
Yes
Hemas Holdings Customer Loyalty Score by Ethnicity
Hemas Holdings's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hemas Holdings.
100
out of 100
Asian or Pacific Islander
89
out of 100
Other
Hemas Holdings Customer Loyalty Score by Age
Hemas Holdings's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hemas Holdings.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Hemas Holdings Customer Loyalty Score by Usage
Hemas Holdings's Customer Loyalty score was rated the highest by customers who have used Hemas Holdings's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hemas Holdings Customer Loyalty Score by Industry
Hemas Holdings's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Hemas Holdings Product Quality
4.4/5
Hemas Holdings has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Hemas Holdings Product Information
Hemas Holdings’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Hemas Holdings's product the highest. Reviewers from the Banking and Financial Services industry rated Hemas Holdings the lowest at 4.2.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Hemas Holdings Product Quality
Hemas Holdings's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Male customers.
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Ranked Hemas Holdings Product Quality the Highest
Ranked Hemas Holdings Product Quality the Lowest
Hemas Holdings Product Quality Score by Gender
Female customers rated Hemas Holdings's Product Quality score 0.5 stars higher than Male customers.
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Male
4.1/5
Female
4.6/5
Hemas Holdings Product Quality Score by Ethnicity
Hemas Holdings's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hemas Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.7 | Other | 4.7 |
Hemas Holdings Product Quality Score by Age
Hemas Holdings's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hemas Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Hemas Holdings Product Quality Score by Usage
Hemas Holdings's Product Quality score was rated the highest by customers who have used Hemas Holdings's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hemas Holdings Product Quality Score by Industry
Hemas Holdings's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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Hemas Holdings Pricing
Hemas Holdings ROI & Value For Money
4.1/5
Hemas Holdings has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Hemas Holdings Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Hemas Holdings.
Quick Insights into Hemas Holdings ROI
Hemas Holdings's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Hemas Holdings ROI the Highest
Ranked Hemas Holdings ROI the Lowest
Hemas Holdings ROI Score by Gender
Female customers rated Hemas Holdings's ROI score 0.2 stars higher than Male customers.
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Male
4.1/5
Female
4.3/5
Hemas Holdings ROI Score by Ethnicity
Hemas Holdings's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hemas Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.5 | Other | 4.5 |
Hemas Holdings ROI Score by Age
Hemas Holdings's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hemas Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Hemas Holdings ROI Score by Usage
Hemas Holdings's ROI score was rated the highest by customers who have used Hemas Holdings's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hemas Holdings ROI Score by Industry
Hemas Holdings's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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Hemas Holdings Customer Satisfaction (CSAT)
Hemas Holdings Customer Satisfaction (CSAT) Score
93 / 100
Hemas Holdings has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
37%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hemas Holdings Customer Satisfaction
Hemas Holdings's Customer Satisfaction score was rated highest by customers who have used Hemas Holdings's products/services for 1 to 2 Years, and rated lowest by customers who have used Hemas Holdings's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Hemas Holdings' Customer Satisfaction.
Ranked Hemas Holdings Customer Satisfaction the Highest
Ranked Hemas Holdings Customer Satisfaction the Lowest
Hemas Holdings Customer Satisfaction Score by Gender
Female customers rated Hemas Holdings's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hemas Holdings.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hemas Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Hemas Holdings' Customer Satisfaction (CSAT) score was rated 91% according to Asian or Pacific Islander users and customers.
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91 / 100
Very Satisfied
46%
Satisfied
45%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Hemas Holdings' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hemas Holdings.
100 / 100
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hemas Holdings Customer Satisfaction Score by Age
Hemas Holdings's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hemas Holdings.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Hemas Holdings Customer Satisfaction Score by Usage
Hemas Holdings's Customer Satisfaction score was rated the highest by customers who have used Hemas Holdings's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hemas Holdings Customer Satisfaction Score by Industry
Hemas Holdings's Customer Satisfaction score was rated 100 points by both Accounting and Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Hemas Holdings Customer Service
4.2/5
Hemas Holdings has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Hemas Holdings's Customer Service
Address
Hemas House, Colombo,
Phone Number
7
Quick Insights into Hemas Holdings Customer Service
Hemas Holdings's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Hemas Holdings Customer Service the Highest
Ranked Hemas Holdings Customer Service the Lowest
Hemas Holdings Customer Service Score by Gender
Female customers rated Hemas Holdings's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hemas Holdings.
Male
3.8/5
Female
4.3/5
Hemas Holdings Customer Service Score by Ethnicity
Hemas Holdings's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hemas Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.4 | Other | 4.4 |
Hemas Holdings Customer Service Score by Age
Hemas Holdings's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hemas Holdings.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Hemas Holdings Customer Service Score by Usage
Hemas Holdings's Customer Service score was rated the highest by customers who have used Hemas Holdings's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hemas Holdings Customer Service Score by Industry
Hemas Holdings's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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Hemas Holdings as an Employer
Consumer vs. Employees
Hemas Holdings scored a 33 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Hemas Holdings would recommend the brand to a friend. ENPS measures how likely Hemas Holdings employees would recommend working at Hemas Holdings to a friend.
Net Promoter Score
33
NPS Score
| 55% | Promoters |
|---|---|
| 23% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 66% | Promoters |
|---|---|
| 14% | Passive |
| 20% | Detractors |
