100
NPS
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Hemisphere Media Group
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About Hemisphere Media Group's Brand
Florida, Hemisphere owns and operates Cinelatino, WAPA Television and WAPA America.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Hemisphere Media Group NPS
Hemisphere Media Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hemisphere Media Group's customers would recommend using the product based on a scale of -100 to 100.
Hemisphere Media Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hemisphere Media Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hemisphere Media Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hemisphere Media Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hemisphere Media Group Product Quality
4/5
Hemisphere Media Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hemisphere Media Group's overall Product Quality score rated by its users and customers.
Hemisphere Media Group Product Information
Hemisphere Media Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hemispheretv.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Hemisphere Media Group Pricing
Hemisphere Media Group ROI & Value For Money
3/5
Hemisphere Media Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hemisphere Media Group's overall ROI score rated by its users and customers.
Hemisphere Media Group Customer Satisfaction (CSAT)
Hemisphere Media Group Customer Satisfaction (CSAT) Score
100 / 100
Hemisphere Media Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hemisphere Media Group Customer Service
3/5
Hemisphere Media Group has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hemisphere Media Group's overall Customer Service score rated by its users and customers.
About Hemisphere Media Group's Customer Service
Address
2000 Ponce De Leon Blvd, Suite 500, Miami, FL
Website
http://www.hemispheretv.com/
Consumer vs. Employees
Hemisphere Media Group scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Hemisphere Media Group would recommend the brand to a friend. ENPS measures how likely Hemisphere Media Group employees would recommend working at Hemisphere Media Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
