-66
NPS
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Hendrick Automotive Group
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About Hendrick Automotive Group's Brand
Hendrick Automotive Group, headquartered in Charlotte, N.C., was founded in 1976 by Rick Hendrick.
Brand at a Glance
67%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Hendrick Automotive Group NPS
Hendrick Automotive Group's Net Promoter Score (NPS) is a -66 with 15% Promoters, 4% Passives, and 81% Detractors. Net Promoter Score tracks whether Hendrick Automotive Group's customers would recommend using the product based on a scale of -100 to 100.
Hendrick Automotive Group Overall NPS
| 15% | Promoters |
|---|---|
| 4% | Passives |
| 81% | Detractors |
Hendrick Automotive Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -63 | Jun 2024 | -63 |
Jul 2024 -63 | Jul 2024 | -63 |
Aug 2024 -64 | Aug 2024 | -64 |
Sep 2024 -66 | Sep 2024 | -66 |
Oct 2024 -66 | Oct 2024 | -66 |
Nov 2024 -64 | Nov 2024 | -64 |
Dec 2024 -66 | Dec 2024 | -66 |
Jan 2025 -66 | Jan 2025 | -66 |
Feb 2025 -64 | Feb 2025 | -64 |
Apr 2025 -64 | Apr 2025 | -64 |
May 2025 -66 | May 2025 | -66 |
Oct 2025 -66 | Oct 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hendrick Automotive Group NPS by Gender
Male customers rated Hendrick Automotive Group's NPS 17 points higher than Female customers.
Male
-62
Hendrick Automotive Group's NPS was rated -62 by Male customers on Comparably.
19%
Promoters
0%
Passives
81%
Detractors
Female
-79
Hendrick Automotive Group's NPS was rated -79 by Female customers on Comparably.
6%
Promoters
9%
Passives
85%
Detractors
Hendrick Automotive Group NPS by Ethnicity
Hendrick Automotive Group's NPS was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -76 | African American/Black | -76 |
Native American 34 | Native American | 34 |
Other -82 | Other | -82 |
Hendrick Automotive Group NPS by Age
Hendrick Automotive Group's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Hendrick Automotive Group NPS by Usage
Hendrick Automotive Group's NPS was rated the highest by customers who have used Hendrick Automotive Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -70 | Less than 1 Year | -70 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -72 | 2 to 5 Years | -72 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -80 | Over 10 Years | -80 |
Hendrick Automotive Group Customer Reviews
Out of the 28 Hendrick Automotive Group customer reviews 5 were positive and 23 were constructive. Hendrick Automotive Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hendrick Automotive Group Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Hendrick Automotive Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hendrick Automotive Group Customer Loyalty Score by Gender
Male customers rated Hendrick Automotive Group's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hendrick Automotive Group.
Male
77%
Yes
Female
62%
Yes
Hendrick Automotive Group Customer Loyalty Score by Ethnicity
Hendrick Automotive Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hendrick Automotive Group.
77
out of 100
Caucasian
64
out of 100
Hispanic or Latino
66
out of 100
African American/Black
70
out of 100
Native American
66
out of 100
Other
Hendrick Automotive Group Customer Loyalty Score by Age
Hendrick Automotive Group's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hendrick Automotive Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 55% | 31-35 | 55% |
36-40 91% | 36-40 | 91% |
41-45 55% | 41-45 | 55% |
46-50 59% | 46-50 | 59% |
51-55 63% | 51-55 | 63% |
56-60 84% | 56-60 | 84% |
61-65 69% | 61-65 | 69% |
66+ 84% | 66+ | 84% |
Hendrick Automotive Group Customer Loyalty Score by Usage
Hendrick Automotive Group's Customer Loyalty score was rated the highest by customers who have used Hendrick Automotive Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hendrick Automotive Group Customer Loyalty Score by Industry
Hendrick Automotive Group's Customer Loyalty score was rated the highest by Military and Defense industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hendrick Automotive Group Product Quality
1.7/5
Hendrick Automotive Group has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Hendrick Automotive Group Product Information
Hendrick Automotive Group’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Hendrick Automotive Group's product the highest. Reviewers from the Accounting industry rated Hendrick Automotive Group the lowest at 1.5.
- Website
- http://www.hendrickauto.com/
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Quick Insights into Hendrick Automotive Group Product Quality
Hendrick Automotive Group's Product Quality score was rated highest by Native American customers, and rated lowest by Other customers.
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Ranked Hendrick Automotive Group Product Quality the Highest
Ranked Hendrick Automotive Group Product Quality the Lowest
Hendrick Automotive Group Product Quality Score by Gender
Male customers rated Hendrick Automotive Group's Product Quality score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Hendrick Automotive Group Product Quality Score by Ethnicity
Hendrick Automotive Group's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hendrick Automotive Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Native American 3.5 | Native American | 3.5 |
Other 1.5 | Other | 1.5 |
Hendrick Automotive Group Product Quality Score by Age
Hendrick Automotive Group's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hendrick Automotive Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.7 | 66+ | 2.7 |
Hendrick Automotive Group Product Quality Score by Usage
Hendrick Automotive Group's Product Quality score was rated the highest by customers who have used Hendrick Automotive Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hendrick Automotive Group Product Quality Score by Industry
Hendrick Automotive Group's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.
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Hendrick Automotive Group Pricing
Hendrick Automotive Group ROI & Value For Money
1.7/5
Hendrick Automotive Group has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hendrick Automotive Group's overall ROI score rated by its users and customers.
Hendrick Automotive Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Hendrick Automotive Group.
Quick Insights into Hendrick Automotive Group ROI
Hendrick Automotive Group's ROI score was rated highest by Native American customers, and rated lowest by customers from the Legal industry.
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Ranked Hendrick Automotive Group ROI the Highest
Ranked Hendrick Automotive Group ROI the Lowest
Hendrick Automotive Group ROI Score by Gender
Male customers rated Hendrick Automotive Group's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hendrick Automotive Group.
Male
1.9/5
Female
1.5/5
Hendrick Automotive Group ROI Score by Ethnicity
Hendrick Automotive Group's ROI score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hendrick Automotive Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Native American 4.1 | Native American | 4.1 |
Other 1.6 | Other | 1.6 |
Hendrick Automotive Group ROI Score by Age
Hendrick Automotive Group's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hendrick Automotive Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 2.5 | 66+ | 2.5 |
Hendrick Automotive Group ROI Score by Usage
Hendrick Automotive Group's ROI score was rated the highest by customers who have used Hendrick Automotive Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Hendrick Automotive Group ROI Score by Industry
Hendrick Automotive Group's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.
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Hendrick Automotive Group Customer Satisfaction (CSAT)
Hendrick Automotive Group Customer Satisfaction (CSAT) Score
15 / 100
Hendrick Automotive Group has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
13%
Very Dissatisfied
70%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hendrick Automotive Group Customer Satisfaction
Hendrick Automotive Group's Customer Satisfaction score was rated highest by Native American customers, and rated lowest by customers from the Legal industry.
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Ranked Hendrick Automotive Group Customer Satisfaction the Highest
Ranked Hendrick Automotive Group Customer Satisfaction the Lowest
Hendrick Automotive Group Customer Satisfaction Score by Gender
Male customers rated Hendrick Automotive Group's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hendrick Automotive Group.
16 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 72% |
11 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 12% | |
Very Dissatisfied | 69% |
Hendrick Automotive Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hendrick Automotive Group's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
15%
Satisfied
3%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
11%
Very Dissatisfied
69%
CSAT according to Hispanic or Latino
Hendrick Automotive Group's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hendrick Automotive Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Hendrick Automotive Group's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hendrick Automotive Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
CSAT according to Native American
Hendrick Automotive Group's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hendrick Automotive Group.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Hendrick Automotive Group's Customer Satisfaction (CSAT) score was rated 6% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hendrick Automotive Group.
6 / 100
Very Satisfied
0%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
75%
Hendrick Automotive Group Customer Satisfaction Score by Age
Hendrick Automotive Group's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hendrick Automotive Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 29% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 38% |
Hendrick Automotive Group Customer Satisfaction Score by Usage
Hendrick Automotive Group's Customer Satisfaction score was rated the highest by customers who have used Hendrick Automotive Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hendrick Automotive Group Customer Satisfaction Score by Industry
Hendrick Automotive Group's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hendrick Automotive Group Customer Satisfaction Score by Industry",
"text": "Hendrick Automotive Group's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "Hendrick Automotive Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 36
},
{
"label": "Accounting",
"groupId": 495,
"score": 24,
"stars": 0,
"csatScore": 24,
"text": "Hendrick Automotive Group's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 24
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Hendrick Automotive Group's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Hendrick Automotive Group's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hendrick Automotive Group's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hendrick Automotive Group's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hendrick Automotive Group's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hendrick Automotive Group's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hendrick Automotive Group's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Hendrick Automotive Group's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Hendrick Automotive Group Customer Service
1.5/5
Hendrick Automotive Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hendrick Automotive Group's overall Customer Service score rated by its users and customers.
About Hendrick Automotive Group's Customer Service
Address
6000 Monroe Road Suite 100, Charlotte, NC 28212
Website
http://www.hendrickauto.com/
Phone Number
704-568-5550
Quick Insights into Hendrick Automotive Group Customer Service
Hendrick Automotive Group's Customer Service score was rated highest by Native American customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Hendrick Automotive Group's Customer Service score.
Ranked Hendrick Automotive Group Customer Service the Highest
Ranked Hendrick Automotive Group Customer Service the Lowest
Hendrick Automotive Group Customer Service Score by Gender
Hendrick Automotive Group's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hendrick Automotive Group.
Male
1.5/5
Female
1.5/5
Hendrick Automotive Group Customer Service Score by Ethnicity
Hendrick Automotive Group's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hendrick Automotive Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 3.5 | Native American | 3.5 |
Other 1.5 | Other | 1.5 |
Hendrick Automotive Group Customer Service Score by Age
Hendrick Automotive Group's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hendrick Automotive Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.3 | 66+ | 2.3 |
Hendrick Automotive Group Customer Service Score by Usage
Hendrick Automotive Group's Customer Service score was rated the highest by customers who have used Hendrick Automotive Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hendrick Automotive Group Customer Service Score by Industry
Hendrick Automotive Group's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.
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Hendrick Automotive Group as an Employer
3.2/5
Hendrick Automotive Group has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
CEO of Hendrick Automotive Group
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hendrick Automotive Group scored a -66 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Hendrick Automotive Group would recommend the brand to a friend. ENPS measures how likely Hendrick Automotive Group employees would recommend working at Hendrick Automotive Group to a friend.
Net Promoter Score
-66
NPS Score
| 15% | Promoters |
|---|---|
| 4% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 44% | Promoters |
|---|---|
| 9% | Passive |
| 47% | Detractors |
