Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Brand Page
Hendrickson USA LLC
Marketing or Exec? Claim Your Free Account
Hendrickson USA LLC
Rate this Brand

About Hendrickson USA LLC's Brand

Hendrickson is a designer and manufacturer of suspension systems and components for heavy-duty trucks.

Brand at a Glance

100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service

Hendrickson USA LLC NPS

Hendrickson USA LLC's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Hendrickson USA LLC's customers would recommend using the product based on a scale of -100 to 100.

Hendrickson USA LLC Overall NPS

0
NPS
0%Promoters
100%Passives
0%Detractors
Hendrickson USA LLC Overall NPS

Hendrickson USA LLC NPS Trend

-100
-50
0
50
100
Jun 2022
0
Jun 20220

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Hendrickson USA LLC Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Hendrickson USA LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100
100%
0
0%
Hendrickson USA LLC Customer Loyalty

Hendrickson USA LLC Product Quality

4/5

Hendrickson USA LLC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Hendrickson USA LLC's overall Product Quality score rated by its users and customers.

Hendrickson USA LLC Product Information

Hendrickson USA LLC’s product quality score is a 4 out of 5 as rated by its users and customers.

Website
http://www.hendrickson-intl.com/home.aspx
Company Size
11-50 Employees

Hendrickson USA LLC Pricing

Hendrickson USA LLC ROI & Value For Money

4/5

Hendrickson USA LLC has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Hendrickson USA LLC's overall ROI score rated by its users and customers.

Hendrickson USA LLC Customer Satisfaction (CSAT)

Hendrickson USA LLC Customer Satisfaction (CSAT) Score

100 / 100

Hendrickson USA LLC has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied0%
Satisfied100%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Hendrickson USA LLC Customer Service

4/5

Hendrickson USA LLC has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Hendrickson USA LLC's overall Customer Service score rated by its users and customers.

About Hendrickson USA LLC's Customer Service

Address

500 Park Boulevard Suite 1010, Itasca, IL 60143-1285


Website

http://www.hendrickson-intl.com/home.aspx


Phone Number

630-773-9111

Hendrickson USA LLC as an Employer

2.5/5

Hendrickson USA LLC has a 2.5/5 stars for its overall company culture rated by their employees

  Hendrickson USA LLC CEO
bottom
5%
CEO of Hendrickson USA LLC

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Hendrickson USA LLC scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Hendrickson USA LLC would recommend the brand to a friend. ENPS measures how likely Hendrickson USA LLC employees would recommend working at Hendrickson USA LLC to a friend.

Net Promoter Score

0
NPS Score
0%Promoters
100%Passive
0%Detractors

Employee Net Promoter Score

-67
eNPS Score
0%Promoters
33%Passive
67%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty