-7
NPS
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Henkels & McCoy
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About Henkels & McCoy's Brand
"Henkels & McCoy provides engineering, network development and construction services."
Brand at a Glance
66%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Henkels & McCoy NPS
Henkels & McCoy's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether Henkels & McCoy's customers would recommend using the product based on a scale of -100 to 100.
Henkels & McCoy Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
Henkels & McCoy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Feb 2021 33 | Feb 2021 | 33 |
Mar 2021 0 | Mar 2021 | 0 |
Jun 2021 0 | Jun 2021 | 0 |
Feb 2022 -15 | Feb 2022 | -15 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 -11 | Aug 2022 | -11 |
Dec 2023 -20 | Dec 2023 | -20 |
Jan 2024 -27 | Jan 2024 | -27 |
Aug 2024 -25 | Aug 2024 | -25 |
Sep 2025 -16 | Sep 2025 | -16 |
Dec 2025 -8 | Dec 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Henkels & McCoy Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Henkels & McCoy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Henkels & McCoy Product Quality
3/5
Henkels & McCoy has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Henkels & McCoy's overall Product Quality score rated by its users and customers.
Henkels & McCoy Product Information
Henkels & McCoy’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.henkels.com
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Henkels & McCoy Pricing
Henkels & McCoy ROI & Value For Money
3.2/5
Henkels & McCoy has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Henkels & McCoy Customer Satisfaction (CSAT)
Henkels & McCoy Customer Satisfaction (CSAT) Score
43 / 100
Henkels & McCoy has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Henkels & McCoy Customer Service
3.1/5
Henkels & McCoy has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Henkels & McCoy's Customer Service
Address
Blue Bell, PA
Website
www.henkels.com
Henkels & McCoy as an Employer
2.6/5
Henkels & McCoy has a 2.6/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Henkels & McCoy
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Henkels & McCoy scored a -7 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Henkels & McCoy would recommend the brand to a friend. ENPS measures how likely Henkels & McCoy employees would recommend working at Henkels & McCoy to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
