36
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hennepin County, Minnesota
Marketing or Exec? Claim Your Free Account
About Hennepin County, Minnesota's Brand
Brand at a Glance
100%
Customer Loyalty
3.3/5
Product Quality
3.8/5
Pricing
2.5/5
Customer Service
Hennepin County, Minnesota NPS
Hennepin County, Minnesota's Net Promoter Score (NPS) is a 36 with 49% Promoters, 38% Passives, and 13% Detractors. Net Promoter Score tracks whether Hennepin County, Minnesota's customers would recommend using the product based on a scale of -100 to 100.
Hennepin County, Minnesota Overall NPS
| 49% | Promoters |
|---|---|
| 38% | Passives |
| 13% | Detractors |
Hennepin County, Minnesota NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Dec 2023 40 | Dec 2023 | 40 |
Mar 2024 49 | Mar 2024 | 49 |
Nov 2025 43 | Nov 2025 | 43 |
Mar 2026 38 | Mar 2026 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hennepin County, Minnesota Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hennepin County, Minnesota users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hennepin County, Minnesota Product Quality
3.3/5
Hennepin County, Minnesota has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hennepin County, Minnesota's overall Product Quality score rated by its users and customers.
Hennepin County, Minnesota Product Information
Hennepin County, Minnesota’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.hennepin.us
- Company Size
- 5,001-10,000 Employees
Hennepin County, Minnesota Pricing
Hennepin County, Minnesota ROI & Value For Money
3.8/5
Hennepin County, Minnesota has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hennepin County, Minnesota's overall ROI score rated by its users and customers.
Hennepin County, Minnesota Customer Satisfaction (CSAT)
Hennepin County, Minnesota Customer Satisfaction (CSAT) Score
66 / 100
Hennepin County, Minnesota has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hennepin County, Minnesota Customer Service
2.5/5
Hennepin County, Minnesota has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hennepin County, Minnesota's overall Customer Service score rated by its users and customers.
About Hennepin County, Minnesota's Customer Service
Address
Minneapolis, MN
Website
https://www.hennepin.us
Hennepin County, Minnesota as an Employer
Consumer vs. Employees
Hennepin County, Minnesota scored a 36 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Hennepin County, Minnesota would recommend the brand to a friend. ENPS measures how likely Hennepin County, Minnesota employees would recommend working at Hennepin County, Minnesota to a friend.
Net Promoter Score
36
NPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
