5
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Henry Ford Health System
Marketing or Exec? Claim Your Free Account
About Henry Ford Health System's Brand
Henry Ford Health System (HFHS) is one of the nation’s leading comprehensive, integrated health systems.
Brand at a Glance
66%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Henry Ford Health System NPS
Henry Ford Health System's Net Promoter Score (NPS) is a 5 with 48% Promoters, 9% Passives, and 43% Detractors. Net Promoter Score tracks whether Henry Ford Health System's customers would recommend using the product based on a scale of -100 to 100.
Henry Ford Health System Overall NPS
| 48% | Promoters |
|---|---|
| 9% | Passives |
| 43% | Detractors |
Henry Ford Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 60 | Apr 2022 | 60 |
Jun 2022 33 | Jun 2022 | 33 |
Oct 2022 29 | Oct 2022 | 29 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 16 | Apr 2024 | 16 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 20 | Feb 2025 | 20 |
Dec 2025 14 | Dec 2025 | 14 |
Jan 2026 10 | Jan 2026 | 10 |
Mar 2026 3 | Mar 2026 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Henry Ford Health System NPS by Gender
Male customers rated Henry Ford Health System's NPS 100 points higher than Female customers.
Male
0
Henry Ford Health System's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
-100
Henry Ford Health System's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Henry Ford Health System NPS by Ethnicity
Henry Ford Health System's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Henry Ford Health System NPS by Age
Henry Ford Health System's NPS was rated -100 points by customers ages 66+ on Comparably.
Henry Ford Health System NPS by Usage
Henry Ford Health System's NPS was rated -25 points by customers who have used Henry Ford Health System's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -25 | Over 10 Years | -25 |
Henry Ford Health System Customer Reviews
Out of the 2 Henry Ford Health System customer reviews 1 was positive and 1 was constructive. Henry Ford Health System customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Henry Ford Health System Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Henry Ford Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Henry Ford Health System Customer Loyalty Score by Gender
Male customers rated Henry Ford Health System's Customer Loyalty score 45% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Henry Ford Health System.
Male
100%
Yes
Female
55%
Yes
Henry Ford Health System Customer Loyalty Score by Ethnicity
Henry Ford Health System's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Henry Ford Health System.
55
out of 100
Caucasian
Henry Ford Health System Customer Loyalty Score by Age
Henry Ford Health System's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Henry Ford Health System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Henry Ford Health System Customer Loyalty Score by Usage
Henry Ford Health System's Customer Loyalty score was rated 78% by customers who have used Henry Ford Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Henry Ford Health System Customer Loyalty Score by Industry
Henry Ford Health System's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Henry Ford Health System Product Quality
3.2/5
Henry Ford Health System has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Henry Ford Health System's overall Product Quality score rated by its users and customers.
Henry Ford Health System Product Information
Henry Ford Health System’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Henry Ford Health System's product the highest.
- Website
- http://www.henryford.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Henry Ford Health System Product Quality
Henry Ford Health System's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Henry Ford Health System's Product Quality.
Ranked Henry Ford Health System Product Quality the Highest
Ranked Henry Ford Health System Product Quality the Lowest
Henry Ford Health System Product Quality Score by Gender
Male customers rated Henry Ford Health System's Product Quality score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Henry Ford Health System.
Male
3/5
Female
2.1/5
Henry Ford Health System Product Quality Score by Ethnicity
Henry Ford Health System's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Henry Ford Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Henry Ford Health System Product Quality Score by Age
Henry Ford Health System's Product Quality score was rated 1.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Henry Ford Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
Henry Ford Health System Product Quality Score by Usage
Henry Ford Health System's Product Quality score was rated 2.4 stars by customers who have used Henry Ford Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Henry Ford Health System Product Quality Score by Industry
Henry Ford Health System's Product Quality score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Henry Ford Health System Pricing
Henry Ford Health System ROI & Value For Money
3.2/5
Henry Ford Health System has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Henry Ford Health System's overall ROI score rated by its users and customers.
Henry Ford Health System Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Henry Ford Health System ROI
Henry Ford Health System's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Henry Ford Health System's ROI score.
Ranked Henry Ford Health System ROI the Highest
Ranked Henry Ford Health System ROI the Lowest
Henry Ford Health System ROI Score by Gender
Male customers rated Henry Ford Health System's ROI score 2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Henry Ford Health System.
Male
3.5/5
Female
1.5/5
Henry Ford Health System ROI Score by Ethnicity
Henry Ford Health System's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Henry Ford Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Henry Ford Health System ROI Score by Age
Henry Ford Health System's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Henry Ford Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Henry Ford Health System ROI Score by Usage
Henry Ford Health System's ROI score was rated 2.7 stars by customers who have used Henry Ford Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Henry Ford Health System ROI Score by Industry
Henry Ford Health System's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Henry Ford Health System Customer Satisfaction (CSAT)
Henry Ford Health System Customer Satisfaction (CSAT) Score
40 / 100
Henry Ford Health System has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
7%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
13%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Henry Ford Health System Customer Satisfaction
Henry Ford Health System's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Henry Ford Health System's Customer Satisfaction.
Ranked Henry Ford Health System Customer Satisfaction the Highest
Ranked Henry Ford Health System Customer Satisfaction the Lowest
Henry Ford Health System Customer Satisfaction Score by Gender
Male customers rated Henry Ford Health System's Customer Satisfaction score 9 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Henry Ford Health System.
34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Henry Ford Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Henry Ford Health System's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Henry Ford Health System.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
Henry Ford Health System Customer Satisfaction Score by Age
Henry Ford Health System's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Henry Ford Health System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Henry Ford Health System Customer Satisfaction Score by Usage
Henry Ford Health System's Customer Satisfaction score was rated 25 points by customers who have used Henry Ford Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Henry Ford Health System Customer Satisfaction Score by Industry
Henry Ford Health System's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Henry Ford Health System Customer Satisfaction Score by Industry",
"text": "Henry Ford Health System's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Henry Ford Health System's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Henry Ford Health System Customer Service
3.2/5
Henry Ford Health System has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Henry Ford Health System's overall Customer Service score rated by its users and customers.
About Henry Ford Health System's Customer Service
Address
1 Ford Place, Detroit, MI
Website
http://www.henryford.com/
Phone Number
(313) 874-6188
Quick Insights into Henry Ford Health System Customer Service
Henry Ford Health System's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Henry Ford Health System's Customer Service score.
Ranked Henry Ford Health System Customer Service the Highest
Ranked Henry Ford Health System Customer Service the Lowest
Henry Ford Health System Customer Service Score by Gender
Male customers rated Henry Ford Health System's Customer Service score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Henry Ford Health System.
Male
3.5/5
Female
1.6/5
Henry Ford Health System Customer Service Score by Ethnicity
Henry Ford Health System's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Henry Ford Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Henry Ford Health System Customer Service Score by Age
Henry Ford Health System's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Henry Ford Health System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Henry Ford Health System Customer Service Score by Usage
Henry Ford Health System's Customer Service score was rated 2.7 stars by customers who have used Henry Ford Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Henry Ford Health System Customer Service Score by Industry
Henry Ford Health System's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Henry Ford Health System as an Employer
2.9/5
Henry Ford Health System has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Henry Ford Health System
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Henry Ford Health System scored a 5 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Henry Ford Health System would recommend the brand to a friend. ENPS measures how likely Henry Ford Health System employees would recommend working at Henry Ford Health System to a friend.
Net Promoter Score
5
NPS Score
| 48% | Promoters |
|---|---|
| 9% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
