30
NPS
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Heraeus
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About Heraeus' Brand
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Heraeus NPS
Heraeus's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Heraeus's customers would recommend using the product based on a scale of -100 to 100.
Heraeus Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Heraeus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -20 | Feb 2024 | -20 |
Sep 2024 0 | Sep 2024 | 0 |
Dec 2024 -1 | Dec 2024 | -1 |
Sep 2025 22 | Sep 2025 | 22 |
Jan 2026 30 | Jan 2026 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heraeus NPS by Gender
Heraeus's NPS was rated 0 by Male customers on Comparably.
Male
0
Heraeus's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Heraeus's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Heraeus NPS by Ethnicity
Heraeus's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Heraeus Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Heraeus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Heraeus Customer Loyalty Score by Gender
Heraeus's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Heraeus Customer Loyalty Score by Ethnicity
Heraeus's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Heraeus Product Quality
3.8/5
Heraeus has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Heraeus Product Information
Heraeus’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.heraeus.com
- Company Size
- 10,000+ Employees
Quick Insights into Heraeus Product Quality
Heraeus's Product Quality score was rated highest by Caucasian customers.
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Ranked Heraeus Product Quality the Highest
Heraeus Product Quality Score by Gender
Heraeus's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Heraeus Product Quality Score by Ethnicity
Heraeus's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Heraeus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Heraeus Pricing
Heraeus ROI & Value For Money
3.6/5
Heraeus has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Heraeus ROI
Heraeus's ROI score was rated highest by Male customers.
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Ranked Heraeus ROI the Highest
Heraeus ROI Score by Gender
Heraeus's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Heraeus ROI Score by Ethnicity
Heraeus's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Heraeus Customer Satisfaction (CSAT)
Heraeus Customer Satisfaction (CSAT) Score
80 / 100
Heraeus has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
70%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Heraeus Customer Satisfaction
Heraeus's Customer Satisfaction score was rated highest by Male customers.
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Ranked Heraeus Customer Satisfaction the Highest
Heraeus Customer Satisfaction Score by Gender
Heraeus's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Heraeus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Heraeus' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Heraeus Customer Service
4/5
Heraeus has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Heraeus's Customer Service
Address
Germany
Website
http://www.heraeus.com
Quick Insights into Heraeus Customer Service
Heraeus's Customer Service score was rated highest by Male customers.
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Ranked Heraeus Customer Service the Highest
Heraeus Customer Service Score by Gender
Heraeus's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Heraeus Customer Service Score by Ethnicity
Heraeus's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Heraeus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Heraeus as an Employer
3.9/5
Heraeus has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Heraeus scored a 30 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Heraeus would recommend the brand to a friend. ENPS measures how likely Heraeus employees would recommend working at Heraeus to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 33% | Promoters |
|---|---|
| 29% | Passive |
| 38% | Detractors |
