-47
NPS
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Herff Jones
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About Herff Jones' Brand
Brand at a Glance
56%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
1.7/5
Customer Service
Herff Jones NPS
Herff Jones's Net Promoter Score (NPS) is a -47 with 20% Promoters, 13% Passives, and 67% Detractors. Net Promoter Score tracks whether Herff Jones's customers would recommend using the product based on a scale of -100 to 100.
Herff Jones Overall NPS
| 20% | Promoters |
|---|---|
| 13% | Passives |
| 67% | Detractors |
Herff Jones NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -53 | Dec 2023 | -53 |
Feb 2024 -51 | Feb 2024 | -51 |
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -48 | Apr 2024 | -48 |
Jun 2024 -46 | Jun 2024 | -46 |
Jul 2024 -47 | Jul 2024 | -47 |
Sep 2024 -47 | Sep 2024 | -47 |
Oct 2024 -49 | Oct 2024 | -49 |
Feb 2025 -49 | Feb 2025 | -49 |
Apr 2025 -48 | Apr 2025 | -48 |
Jun 2025 -49 | Jun 2025 | -49 |
Aug 2025 -47 | Aug 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Herff Jones NPS by Gender
Male customers rated Herff Jones's NPS 71 points higher than Female customers.
Male
-14
Herff Jones's NPS was rated -14 by Male customers on Comparably.
36%
Promoters
14%
Passives
50%
Detractors
Female
-85
Herff Jones's NPS was rated -85 by Female customers on Comparably.
6%
Promoters
3%
Passives
91%
Detractors
Herff Jones NPS by Ethnicity
Herff Jones's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
African American/Black -60 | African American/Black | -60 |
Other -66 | Other | -66 |
Herff Jones NPS by Age
Herff Jones's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Herff Jones NPS by Usage
Herff Jones's NPS was rated the highest by customers who have used Herff Jones's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -95 | Less than 1 Year | -95 |
1 to 2 Years -42 | 1 to 2 Years | -42 |
2 to 5 Years -63 | 2 to 5 Years | -63 |
5 to 10 Years -28 | 5 to 10 Years | -28 |
Over 10 Years -51 | Over 10 Years | -51 |
Herff Jones Customer Reviews
Out of the 17 Herff Jones customer reviews 1 was positive and 16 were constructive. Herff Jones customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Herff Jones Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Herff Jones users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Herff Jones Customer Loyalty Score by Gender
Male customers rated Herff Jones's Customer Loyalty score 30% higher than Female customers.
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Male
74%
Yes
Female
44%
Yes
Herff Jones Customer Loyalty Score by Ethnicity
Herff Jones's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Herff Jones.
46
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
55
out of 100
Other
Herff Jones Customer Loyalty Score by Age
Herff Jones's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 36% | 26-30 | 36% |
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
46-50 55% | 46-50 | 55% |
51-55 25% | 51-55 | 25% |
56-60 50% | 56-60 | 50% |
61-65 64% | 61-65 | 64% |
66+ 100% | 66+ | 100% |
Herff Jones Customer Loyalty Score by Usage
Herff Jones's Customer Loyalty score was rated the highest by customers who have used Herff Jones's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Herff Jones Customer Loyalty Score by Industry
Herff Jones's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Herff Jones Product Quality
2.1/5
Herff Jones has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Herff Jones Product Information
Herff Jones’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Herff Jones's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Herff Jones the lowest at 1.5.
- Website
- https://www.herffjones.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Retail
Quick Insights into Herff Jones Product Quality
Herff Jones's Product Quality score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked Herff Jones Product Quality the Highest
Ranked Herff Jones Product Quality the Lowest
Herff Jones Product Quality Score by Gender
Male customers rated Herff Jones's Product Quality score 1.6 stars higher than Female customers.
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Male
3.1/5
Female
1.5/5
Herff Jones Product Quality Score by Ethnicity
Herff Jones's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Herff Jones.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
Herff Jones Product Quality Score by Age
Herff Jones's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Herff Jones.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.9 | 26-30 | 1.9 |
36-40 1.8 | 36-40 | 1.8 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.5 | 61-65 | 3.5 |
66+ 2.3 | 66+ | 2.3 |
Herff Jones Product Quality Score by Usage
Herff Jones's Product Quality score was rated the highest by customers who have used Herff Jones's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Herff Jones Product Quality Score by Industry
Herff Jones's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Herff Jones Pricing
Herff Jones ROI & Value For Money
1.9/5
Herff Jones has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Herff Jones Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Herff Jones.
Quick Insights into Herff Jones ROI
Herff Jones's ROI score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked Herff Jones ROI the Highest
Ranked Herff Jones ROI the Lowest
Herff Jones ROI Score by Gender
Male customers rated Herff Jones's ROI score 1.4 stars higher than Female customers.
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Male
2.9/5
Female
1.5/5
Herff Jones ROI Score by Ethnicity
Herff Jones's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Herff Jones.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Herff Jones ROI Score by Age
Herff Jones's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Herff Jones.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.7 | 18-25 | 1.7 |
26-30 1.8 | 26-30 | 1.8 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.8 | 41-45 | 2.8 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3 | 61-65 | 3 |
66+ 2.6 | 66+ | 2.6 |
Herff Jones ROI Score by Usage
Herff Jones's ROI score was rated the highest by customers who have used Herff Jones's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Herff Jones ROI Score by Industry
Herff Jones's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Herff Jones Customer Satisfaction (CSAT)
Herff Jones Customer Satisfaction (CSAT) Score
35 / 100
Herff Jones has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
51%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Herff Jones Customer Satisfaction
Herff Jones's Customer Satisfaction score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Tech industry.
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Ranked Herff Jones Customer Satisfaction the Highest
Ranked Herff Jones Customer Satisfaction the Lowest
Herff Jones Customer Satisfaction Score by Gender
Male customers rated Herff Jones's Customer Satisfaction score 25 points higher than Female customers.
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39 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
14 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 14% | |
Very Dissatisfied | 68% |
Herff Jones Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Herff Jones' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
12%
Satisfied
8%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
62%
CSAT according to Hispanic or Latino
Herff Jones' Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to African American/Black
Herff Jones' Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Herff Jones.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Other
Herff Jones' Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Herff Jones.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
Herff Jones Customer Satisfaction Score by Age
Herff Jones's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Herff Jones.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 13% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 33% |
Herff Jones Customer Satisfaction Score by Usage
Herff Jones's Customer Satisfaction score was rated the highest by customers who have used Herff Jones's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Herff Jones Customer Satisfaction Score by Industry
Herff Jones's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Herff Jones Customer Satisfaction Score by Industry",
"text": "Herff Jones's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
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"label": "Accounting",
"groupId": 495,
"score": 33,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 10,
"stars": 0,
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{
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}Herff Jones Customer Service
1.7/5
Herff Jones has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Herff Jones's Customer Service
Address
Indianapolis, IN
Website
https://www.herffjones.com
Phone Number
3173293309
Quick Insights into Herff Jones Customer Service
Herff Jones's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked Herff Jones Customer Service the Highest
Ranked Herff Jones Customer Service the Lowest
Herff Jones Customer Service Score by Gender
Male customers rated Herff Jones's Customer Service score 1.3 stars higher than Female customers.
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Male
2.8/5
Female
1.5/5
Herff Jones Customer Service Score by Ethnicity
Herff Jones's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Herff Jones.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Herff Jones Customer Service Score by Age
Herff Jones's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Herff Jones.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 1.8 | 26-30 | 1.8 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2 | 41-45 | 2 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.6 | 66+ | 2.6 |
Herff Jones Customer Service Score by Usage
Herff Jones's Customer Service score was rated the highest by customers who have used Herff Jones's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Herff Jones Customer Service Score by Industry
Herff Jones's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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Herff Jones as an Employer
2.9/5
Herff Jones has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Herff Jones scored a -47 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Herff Jones would recommend the brand to a friend. ENPS measures how likely Herff Jones employees would recommend working at Herff Jones to a friend.
Net Promoter Score
-47
NPS Score
| 20% | Promoters |
|---|---|
| 13% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 35% | Promoters |
|---|---|
| 18% | Passive |
| 47% | Detractors |
