27
NPS
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Heritage Auctions
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About Heritage Auctions' Brand
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Heritage Auctions NPS
Heritage Auctions's Net Promoter Score (NPS) is a 27 with 53% Promoters, 21% Passives, and 26% Detractors. Net Promoter Score tracks whether Heritage Auctions's customers would recommend using the product based on a scale of -100 to 100.
Heritage Auctions Overall NPS
| 53% | Promoters |
|---|---|
| 21% | Passives |
| 26% | Detractors |
Heritage Auctions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 29 | May 2022 | 29 |
Jul 2022 25 | Jul 2022 | 25 |
Oct 2022 11 | Oct 2022 | 11 |
Dec 2022 20 | Dec 2022 | 20 |
Feb 2023 18 | Feb 2023 | 18 |
Mar 2023 8 | Mar 2023 | 8 |
Apr 2023 7 | Apr 2023 | 7 |
Nov 2023 13 | Nov 2023 | 13 |
Jan 2024 19 | Jan 2024 | 19 |
Feb 2024 28 | Feb 2024 | 28 |
Mar 2024 33 | Mar 2024 | 33 |
Oct 2024 26 | Oct 2024 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heritage Auctions NPS by Gender
Heritage Auctions's NPS was rated 0 by Male customers on Comparably.
Male
0
Heritage Auctions's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
Heritage Auctions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Heritage Auctions Customer Reviews
Out of the 4 Heritage Auctions customer reviews 2 were positive and 2 were constructive. Heritage Auctions customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Heritage Auctions Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Heritage Auctions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Heritage Auctions Customer Loyalty Score by Gender
Heritage Auctions's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
Heritage Auctions Product Quality
3.6/5
Heritage Auctions has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Heritage Auctions Product Information
Heritage Auctions’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.HA.com
Industry
Tech
Luxury Goods & Jewelry
Quick Insights into Heritage Auctions Product Quality
Heritage Auctions's Product Quality score was rated highest by Male customers.
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Ranked Heritage Auctions Product Quality the Highest
Heritage Auctions Product Quality Score by Gender
Heritage Auctions's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Heritage Auctions Pricing
Heritage Auctions ROI & Value For Money
3.4/5
Heritage Auctions has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Heritage Auctions ROI
Heritage Auctions's ROI score was rated highest by Male customers.
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Ranked Heritage Auctions ROI the Highest
Heritage Auctions ROI Score by Gender
Heritage Auctions's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Heritage Auctions Customer Satisfaction (CSAT)
Heritage Auctions Customer Satisfaction (CSAT) Score
73 / 100
Heritage Auctions has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Heritage Auctions Customer Satisfaction
Heritage Auctions's Customer Satisfaction score was rated highest by Male customers.
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Ranked Heritage Auctions Customer Satisfaction the Highest
Heritage Auctions Customer Satisfaction Score by Gender
Heritage Auctions's Customer Satisfaction score was rated 57 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Heritage Auctions.
57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Heritage Auctions Customer Service
3.7/5
Heritage Auctions has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Heritage Auctions's Customer Service
Website
http://www.HA.com
Quick Insights into Heritage Auctions Customer Service
Heritage Auctions's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Heritage Auctions' Customer Service score.
Ranked Heritage Auctions Customer Service the Highest
Heritage Auctions Customer Service Score by Gender
Heritage Auctions's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Heritage Auctions.
Male
3.3/5
Female
N/A
Heritage Auctions as an Employer
2.5/5
Heritage Auctions has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Heritage Auctions scored a 27 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Heritage Auctions would recommend the brand to a friend. ENPS measures how likely Heritage Auctions employees would recommend working at Heritage Auctions to a friend.
Net Promoter Score
27
NPS Score
| 53% | Promoters |
|---|---|
| 21% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
