0
NPS
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Brand Page
Heritage Provider Network
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About Heritage Provider Network's Brand
Heritage Provider Network (HPN) is a limited Knox-Keene licensed organization.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Heritage Provider Network NPS
Heritage Provider Network's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Heritage Provider Network's customers would recommend using the product based on a scale of -100 to 100.
Heritage Provider Network Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Heritage Provider Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heritage Provider Network Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Heritage Provider Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Heritage Provider Network Product Quality
2.5/5
Heritage Provider Network has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Heritage Provider Network's overall Product Quality score rated by its users and customers.
Heritage Provider Network Product Information
Heritage Provider Network’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Heritage Provider Network Pricing
Heritage Provider Network ROI & Value For Money
2.5/5
Heritage Provider Network has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Heritage Provider Network's overall ROI score rated by its users and customers.
Heritage Provider Network Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Heritage Provider Network Customer Service
2.5/5
Heritage Provider Network has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Heritage Provider Network's overall Customer Service score rated by its users and customers.
About Heritage Provider Network's Customer Service
Address
8510 Balboa Boulevard Suite 285, Northridge, CA
Website
http://heritageprovidernetwork.com/
Phone Number
(661) 327-4411
Heritage Provider Network as an Employer
3.5/5
Heritage Provider Network has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
CEO of Heritage Provider Network
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Heritage Provider Network scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Heritage Provider Network would recommend the brand to a friend. ENPS measures how likely Heritage Provider Network employees would recommend working at Heritage Provider Network to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
