57
NPS
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Hermes Innovation
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About Hermes Innovation's Brand
"Hermes is a retailer of silk scarves, ties, enamel bracelets, home accessories and fragrances."
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Hermes Innovation NPS
Hermes Innovation's Net Promoter Score (NPS) is a 57 with 76% Promoters, 5% Passives, and 19% Detractors. Net Promoter Score tracks whether Hermes Innovation's customers would recommend using the product based on a scale of -100 to 100.
Hermes Innovation Overall NPS
| 76% | Promoters |
|---|---|
| 5% | Passives |
| 19% | Detractors |
Hermes Innovation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 50 | Jan 2023 | 50 |
Mar 2023 55 | Mar 2023 | 55 |
Jun 2023 60 | Jun 2023 | 60 |
Aug 2023 45 | Aug 2023 | 45 |
Nov 2023 50 | Nov 2023 | 50 |
Mar 2024 53 | Mar 2024 | 53 |
Aug 2024 57 | Aug 2024 | 57 |
Dec 2024 60 | Dec 2024 | 60 |
Jan 2025 60 | Jan 2025 | 60 |
Apr 2025 52 | Apr 2025 | 52 |
Jul 2025 55 | Jul 2025 | 55 |
Dec 2025 57 | Dec 2025 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hermes Innovation NPS by Gender
Hermes Innovation's NPS was rated 100 by Female customers on Comparably.
Female
100
Hermes Innovation's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Hermes Innovation's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Hermes Innovation NPS by Ethnicity
Hermes Innovation's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Hermes Innovation Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Hermes Innovation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hermes Innovation Customer Loyalty Score by Gender
Hermes Innovation's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Hermes Innovation Customer Loyalty Score by Ethnicity
Hermes Innovation's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hermes Innovation.
70
out of 100
Caucasian
Hermes Innovation Product Quality
3.7/5
Hermes Innovation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Hermes Innovation Product Information
Hermes Innovation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://hermes.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food & Beverages
Quick Insights into Hermes Innovation Product Quality
Hermes Innovation's Product Quality score was rated highest by Female customers.
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Ranked Hermes Innovation Product Quality the Highest
Hermes Innovation Product Quality Score by Gender
Hermes Innovation's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Hermes Innovation Product Quality Score by Ethnicity
Hermes Innovation's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hermes Innovation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hermes Innovation Pricing
Hermes Innovation ROI & Value For Money
3.9/5
Hermes Innovation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Hermes Innovation ROI
Hermes Innovation's ROI score was rated highest by Female customers.
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Ranked Hermes Innovation ROI the Highest
Hermes Innovation ROI Score by Gender
Hermes Innovation's ROI score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Hermes Innovation ROI Score by Ethnicity
Hermes Innovation's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hermes Innovation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hermes Innovation Customer Satisfaction (CSAT)
Hermes Innovation Customer Satisfaction (CSAT) Score
80 / 100
Hermes Innovation has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hermes Innovation Customer Satisfaction
Hermes Innovation's Customer Satisfaction score was rated highest by Female customers.
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Ranked Hermes Innovation Customer Satisfaction the Highest
Hermes Innovation Customer Satisfaction Score by Gender
Hermes Innovation's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hermes Innovation.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hermes Innovation Customer Service
3.6/5
Hermes Innovation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Hermes Innovation's Customer Service
Address
Paris, OH United States of America
Website
http://hermes.com/
Quick Insights into Hermes Innovation Customer Service
Hermes Innovation's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Hermes Innovation's Customer Service score.
Ranked Hermes Innovation Customer Service the Highest
Hermes Innovation Customer Service Score by Gender
Hermes Innovation's Customer Service score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hermes Innovation.
Female
4.4/5
Male
N/A
Hermes Innovation Customer Service Score by Ethnicity
Hermes Innovation's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hermes Innovation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hermes Innovation as an Employer
Consumer vs. Employees
Hermes Innovation scored a 57 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Hermes Innovation would recommend the brand to a friend. ENPS measures how likely Hermes Innovation employees would recommend working at Hermes Innovation to a friend.
Net Promoter Score
57
NPS Score
| 76% | Promoters |
|---|---|
| 5% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
