-9
NPS
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Hero MotoCorp
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About Hero MotoCorp's Brand
Brand at a Glance
59%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Hero MotoCorp NPS
Hero MotoCorp's Net Promoter Score (NPS) is a -9 with 33% Promoters, 25% Passives, and 42% Detractors. Net Promoter Score tracks whether Hero MotoCorp's customers would recommend using the product based on a scale of -100 to 100.
Hero MotoCorp Overall NPS
| 33% | Promoters |
|---|---|
| 25% | Passives |
| 42% | Detractors |
Hero MotoCorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 25 | Aug 2022 | 25 |
Jan 2024 40 | Jan 2024 | 40 |
Feb 2024 13 | Feb 2024 | 13 |
May 2024 0 | May 2024 | 0 |
Aug 2024 11 | Aug 2024 | 11 |
Sep 2024 10 | Sep 2024 | 10 |
Nov 2024 0 | Nov 2024 | 0 |
Jul 2025 -8 | Jul 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hero MotoCorp NPS by Gender
Hero MotoCorp's NPS was rated -34 by Male customers on Comparably.
Male
-34
Hero MotoCorp's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Hero MotoCorp's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hero MotoCorp NPS by Ethnicity
Hero MotoCorp's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Hero MotoCorp Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Hero MotoCorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hero MotoCorp Customer Loyalty Score by Gender
Hero MotoCorp's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hero MotoCorp.
Male
70%
Yes
Female
N/A
Yes
Hero MotoCorp Customer Loyalty Score by Ethnicity
Hero MotoCorp's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hero MotoCorp.
70
out of 100
Other
Hero MotoCorp Product Quality
3.2/5
Hero MotoCorp has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Hero MotoCorp Product Information
Hero MotoCorp’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Hero MotoCorp Product Quality
Hero MotoCorp's Product Quality score was rated highest by Male customers.
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Ranked Hero MotoCorp Product Quality the Highest
Hero MotoCorp Product Quality Score by Gender
Hero MotoCorp's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hero MotoCorp.
Male
3.1/5
Female
N/A
Hero MotoCorp Product Quality Score by Ethnicity
Hero MotoCorp's Product Quality score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hero MotoCorp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Hero MotoCorp Pricing
Hero MotoCorp ROI & Value For Money
3.2/5
Hero MotoCorp has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Hero MotoCorp ROI
Hero MotoCorp's ROI score was rated highest by Male customers.
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Ranked Hero MotoCorp ROI the Highest
Hero MotoCorp ROI Score by Gender
Hero MotoCorp's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hero MotoCorp.
Male
3.5/5
Female
N/A
Hero MotoCorp ROI Score by Ethnicity
Hero MotoCorp's ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hero MotoCorp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Hero MotoCorp Customer Satisfaction (CSAT)
Hero MotoCorp Customer Satisfaction (CSAT) Score
57 / 100
Hero MotoCorp has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hero MotoCorp Customer Service
3.3/5
Hero MotoCorp has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Hero MotoCorp's Customer Service
Address
34, Community Centre, Basant Lok, New Delhi, 110057
Phone Number
7
Quick Insights into Hero MotoCorp Customer Service
Hero MotoCorp's Customer Service score was rated highest by Male customers.
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Ranked Hero MotoCorp Customer Service the Highest
Hero MotoCorp Customer Service Score by Gender
Hero MotoCorp's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hero MotoCorp.
Male
3.5/5
Female
N/A
Hero MotoCorp Customer Service Score by Ethnicity
Hero MotoCorp's Customer Service score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hero MotoCorp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Hero MotoCorp as an Employer
Consumer vs. Employees
Hero MotoCorp scored a -9 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Hero MotoCorp would recommend the brand to a friend. ENPS measures how likely Hero MotoCorp employees would recommend working at Hero MotoCorp to a friend.
Net Promoter Score
-9
NPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
