37
NPS
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Herr Foods
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About Herr Foods' Brand
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Herr Foods NPS
Herr Foods's Net Promoter Score (NPS) is a 37 with 64% Promoters, 9% Passives, and 27% Detractors. Net Promoter Score tracks whether Herr Foods's customers would recommend using the product based on a scale of -100 to 100.
Herr Foods Overall NPS
| 64% | Promoters |
|---|---|
| 9% | Passives |
| 27% | Detractors |
Herr Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Apr 2022 -25 | Apr 2022 | -25 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 17 | Aug 2022 | 17 |
Nov 2022 29 | Nov 2022 | 29 |
Dec 2022 37 | Dec 2022 | 37 |
Feb 2023 44 | Feb 2023 | 44 |
Mar 2023 30 | Mar 2023 | 30 |
May 2023 36 | May 2023 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Herr Foods Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Herr Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Herr Foods Product Quality
3.7/5
Herr Foods has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Herr Foods Product Information
Herr Foods’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.herrs.com/
Herr Foods Pricing
Herr Foods ROI & Value For Money
3.7/5
Herr Foods has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Herr Foods Customer Satisfaction (CSAT)
Herr Foods Customer Satisfaction (CSAT) Score
60 / 100
Herr Foods has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Herr Foods Customer Service
3.6/5
Herr Foods has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Herr Foods's Customer Service
Website
http://www.herrs.com/
Herr Foods as an Employer
3.6/5
Herr Foods has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Herr Foods scored a 37 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Herr Foods would recommend the brand to a friend. ENPS measures how likely Herr Foods employees would recommend working at Herr Foods to a friend.
Net Promoter Score
37
NPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
