-31
NPS
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Hertz
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About Hertz's Brand
Hertz is the largest worldwide airport general use car rental company.
Brand at a Glance
69%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Hertz NPS
Hertz's Net Promoter Score (NPS) is a -31 with 29% Promoters, 11% Passives, and 60% Detractors. Net Promoter Score tracks whether Hertz's customers would recommend using the product based on a scale of -100 to 100.
Hertz Overall NPS
| 29% | Promoters |
|---|---|
| 11% | Passives |
| 60% | Detractors |
Hertz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -34 | Feb 2025 | -34 |
Mar 2025 -34 | Mar 2025 | -34 |
Apr 2025 -34 | Apr 2025 | -34 |
May 2025 -34 | May 2025 | -34 |
Jun 2025 -34 | Jun 2025 | -34 |
Jul 2025 -32 | Jul 2025 | -32 |
Aug 2025 -32 | Aug 2025 | -32 |
Sep 2025 -32 | Sep 2025 | -32 |
Oct 2025 -32 | Oct 2025 | -32 |
Nov 2025 -32 | Nov 2025 | -32 |
Dec 2025 -32 | Dec 2025 | -32 |
Jan 2026 -32 | Jan 2026 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hertz NPS by Gender
Female customers rated Hertz's NPS 17 points higher than Male customers.
Male
-59
Hertz's NPS was rated -59 by Male customers on Comparably.
17%
Promoters
7%
Passives
76%
Detractors
Female
-42
Hertz's NPS was rated -42 by Female customers on Comparably.
27%
Promoters
4%
Passives
69%
Detractors
Hertz NPS by Ethnicity
Hertz's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Hispanic or Latino -24 | Hispanic or Latino | -24 |
African American/Black -14 | African American/Black | -14 |
Asian or Pacific Islander 10 | Asian or Pacific Islander | 10 |
Native American 34 | Native American | 34 |
Other -42 | Other | -42 |
Hertz NPS by Age
Hertz's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Hertz NPS by Usage
Hertz's NPS was rated the highest by customers who have used Hertz's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -69 | Less than 1 Year | -69 |
1 to 2 Years -5 | 1 to 2 Years | -5 |
2 to 5 Years -52 | 2 to 5 Years | -52 |
5 to 10 Years -29 | 5 to 10 Years | -29 |
Over 10 Years -62 | Over 10 Years | -62 |
Hertz Customer Reviews
Out of the 43 Hertz customer reviews 14 were positive and 29 were constructive. Hertz customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hertz Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Hertz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hertz Customer Loyalty Score by Gender
Female customers rated Hertz's Customer Loyalty score 6% higher than Male customers.
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Male
67%
Yes
Female
73%
Yes
Hertz Customer Loyalty Score by Ethnicity
Hertz's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hertz.
64
out of 100
Caucasian
79
out of 100
Hispanic or Latino
66
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Native American
78
out of 100
Other
Hertz Customer Loyalty Score by Age
Hertz's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hertz.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 72% | 18-25 | 72% |
26-30 76% | 26-30 | 76% |
31-35 78% | 31-35 | 78% |
36-40 58% | 36-40 | 58% |
41-45 48% | 41-45 | 48% |
46-50 76% | 46-50 | 76% |
51-55 69% | 51-55 | 69% |
56-60 81% | 56-60 | 81% |
61-65 53% | 61-65 | 53% |
66+ 69% | 66+ | 69% |
Hertz Customer Loyalty Score by Usage
Hertz's Customer Loyalty score was rated the highest by customers who have used Hertz's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Hertz Customer Loyalty Score by Industry
Hertz's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Insurance industry customers.
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Hertz Product Quality
2.4/5
Hertz has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Hertz Product Information
Hertz’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Hertz's product the highest. Reviewers from the Utilities industry rated Hertz the lowest at 2.2.
- Website
- http://www.hertz.com
- Company Size
- 10,000+ Employees
Industry
Travel and Hospitality
Quick Insights into Hertz Product Quality
Hertz's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Professional Services industry.
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Ranked Hertz Product Quality the Highest
Ranked Hertz Product Quality the Lowest
Hertz Product Quality Score by Gender
Female customers rated Hertz's Product Quality score 0.4 stars higher than Male customers.
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Male
1.8/5
Female
2.2/5
Hertz Product Quality Score by Ethnicity
Hertz's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hertz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 2.6 | Native American | 2.6 |
Other 1.9 | Other | 1.9 |
Hertz Product Quality Score by Age
Hertz's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hertz.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3 | 26-30 | 3 |
31-35 1.9 | 31-35 | 1.9 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.4 | 46-50 | 2.4 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Hertz Product Quality Score by Usage
Hertz's Product Quality score was rated the highest by customers who have used Hertz's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hertz Product Quality Score by Industry
Hertz's Product Quality score was rated the highest by Construction industry customers, and the lowest by Professional Services industry customers.
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Hertz Pricing
Hertz ROI & Value For Money
2.3/5
Hertz has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Hertz Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Hertz.
Quick Insights into Hertz ROI
Hertz's ROI score was rated highest by Native American customers, and rated lowest by customers from the Real Estate industry.
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Ranked Hertz ROI the Highest
Ranked Hertz ROI the Lowest
Hertz ROI Score by Gender
Female customers rated Hertz's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hertz.
Male
1.7/5
Female
2.1/5
Hertz ROI Score by Ethnicity
Hertz's ROI score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hertz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 4.1 | Native American | 4.1 |
Other 1.8 | Other | 1.8 |
Hertz ROI Score by Age
Hertz's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hertz.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 2.6 | 26-30 | 2.6 |
31-35 1.7 | 31-35 | 1.7 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Hertz ROI Score by Usage
Hertz's ROI score was rated the highest by customers who have used Hertz's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hertz ROI Score by Industry
Hertz's ROI score was rated the highest by Construction industry customers, and the lowest by Real Estate industry customers.
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Hertz Customer Satisfaction (CSAT)
Hertz Customer Satisfaction (CSAT) Score
38 / 100
Hertz has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
14%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hertz Customer Satisfaction
Hertz's Customer Satisfaction score was rated highest by customers from the Construction industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Hertz Customer Satisfaction the Highest
Ranked Hertz Customer Satisfaction the Lowest
Hertz Customer Satisfaction Score by Gender
Female customers rated Hertz's Customer Satisfaction score 13 points higher than Male customers.
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23 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 11% | |
Very Dissatisfied | 63% |
36 / 100
FemaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 10% | |
Very Dissatisfied | 52% |
Hertz Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hertz's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
12%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
Hertz's Customer Satisfaction (CSAT) score was rated 42% according to Hispanic or Latino users and customers.
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42 / 100
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
50%
CSAT according to African American/Black
Hertz's Customer Satisfaction (CSAT) score was rated 48% according to African American/Black users and customers.
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48 / 100
Very Satisfied
20%
Satisfied
28%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
36%
CSAT according to Asian or Pacific Islander
Hertz's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Native American
Hertz's Customer Satisfaction (CSAT) score was rated 66% according to Native American users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Hertz's Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.
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30 / 100
Very Satisfied
30%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
63%
Hertz Customer Satisfaction Score by Age
Hertz's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hertz.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 72% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 35% | |||||||||||||||
| 36-40 | 23% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 39% | |||||||||||||||
| 51-55 | 11% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 19% |
Hertz Customer Satisfaction Score by Usage
Hertz's Customer Satisfaction score was rated the highest by customers who have used Hertz's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Hertz Customer Satisfaction Score by Industry
Hertz's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hertz Customer Satisfaction Score by Industry",
"text": "Hertz's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 32,
"stars": 0,
"csatScore": 32,
"text": "Hertz's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 32
},
{
"label": "Accounting",
"groupId": 495,
"score": 71,
"stars": 0,
"csatScore": 71,
"text": "Hertz's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 71
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 62,
"stars": 0,
"csatScore": 62,
"text": "Hertz's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 62
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hertz's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Hertz's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hertz's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Hertz's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Hertz's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Construction",
"groupId": 510,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Hertz's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Hertz's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Hertz's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Hertz's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hertz's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hertz's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hertz's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hertz's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Hertz's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Real Estate",
"groupId": 554,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Hertz's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Transportation",
"groupId": 567,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Hertz's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Utilities",
"groupId": 568,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Hertz's Customer Satisfaction score is rated by Utilities customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Hertz Customer Service
2.2/5
Hertz has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hertz's overall Customer Service score rated by its users and customers.
About Hertz's Customer Service
Address
Estero, FL 33928
Website
http://www.hertz.com
Phone Number
(800) 654-4173
Hertz's Social Links
Quick Insights into Hertz Customer Service
Hertz's Customer Service score was rated highest by Native American customers, and rated lowest by customers from the Professional Services industry.
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Ranked Hertz Customer Service the Highest
Ranked Hertz Customer Service the Lowest
Hertz Customer Service Score by Gender
Female customers rated Hertz's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hertz.
Male
1.7/5
Female
2.1/5
Hertz Customer Service Score by Ethnicity
Hertz's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hertz.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 3.8 | Native American | 3.8 |
Other 1.8 | Other | 1.8 |
Hertz Customer Service Score by Age
Hertz's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hertz.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2 | 31-35 | 2 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Hertz Customer Service Score by Usage
Hertz's Customer Service score was rated the highest by customers who have used Hertz's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Hertz Customer Service Score by Industry
Hertz's Customer Service score was rated the highest by Construction industry customers, and the lowest by Professional Services industry customers.
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Hertz as an Employer
2.8/5
Hertz has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Hertz scored a -31 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Hertz would recommend the brand to a friend. ENPS measures how likely Hertz employees would recommend working at Hertz to a friend.
Net Promoter Score
-31
NPS Score
| 29% | Promoters |
|---|---|
| 11% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 35% | Promoters |
|---|---|
| 15% | Passive |
| 50% | Detractors |
