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NPS
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Brand Page
Hertz Global Holdings
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About Hertz Global Holdings' Brand
"Hertz engages in the rental, sharing and leasing of cars and trucks."
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hertz Global Holdings CMO
Jodi Allen
Jodi Allen serves as the Executive Vice President and Chief Marketing Officer of Hertz. Jodi started at Hertz in October of 2017. Jodi currently resides in the Naples, Florida Area.
Hertz Global Holdings NPS
Hertz Global Holdings's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Hertz Global Holdings's customers would recommend using the product based on a scale of -100 to 100.
Hertz Global Holdings Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Hertz Global Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
May 2023 20 | May 2023 | 20 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hertz Global Holdings Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Hertz Global Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hertz Global Holdings Product Quality
2.5/5
Hertz Global Holdings has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hertz Global Holdings' overall Product Quality score rated by its users and customers.
Hertz Global Holdings Product Information
Hertz Global Holdings’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.hertz.com
- Company Size
- 10,000+ Employees
Industry
SaaS
Hertz Global Holdings Pricing
Hertz Global Holdings ROI & Value For Money
1.5/5
Hertz Global Holdings has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hertz Global Holdings Customer Satisfaction (CSAT)
Hertz Global Holdings Customer Satisfaction (CSAT) Score
40 / 100
Hertz Global Holdings has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hertz Global Holdings Customer Service
1.5/5
Hertz Global Holdings has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Hertz Global Holdings's Customer Service
Address
Bonita Springs, FL
Website
www.hertz.com
Hertz Global Holdings as an Employer
2.5/5
Hertz Global Holdings has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Hertz Global Holdings
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hertz Global Holdings scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hertz Global Holdings would recommend the brand to a friend. ENPS measures how likely Hertz Global Holdings employees would recommend working at Hertz Global Holdings to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
