28
NPS
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Hexagon Metrology
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About Hexagon Metrology's Brand
Hexagon Metrology is the world's largest supplier of metrology equipment and software. This site will route you to the North American
Brand at a Glance
42%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Hexagon Metrology NPS
Hexagon Metrology's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Hexagon Metrology's customers would recommend using the product based on a scale of -100 to 100.
Hexagon Metrology Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Hexagon Metrology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Feb 2022 -50 | Feb 2022 | -50 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 17 | Feb 2023 | 17 |
Apr 2023 29 | Apr 2023 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hexagon Metrology Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Hexagon Metrology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hexagon Metrology Product Quality
3.8/5
Hexagon Metrology has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hexagon Metrology's overall Product Quality score rated by its users and customers.
Hexagon Metrology Product Information
Hexagon Metrology’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://hexagonmetrology.us
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
Manufacturing
Hexagon Metrology Pricing
Hexagon Metrology ROI & Value For Money
3.6/5
Hexagon Metrology has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Hexagon Metrology Customer Satisfaction (CSAT)
Hexagon Metrology Customer Satisfaction (CSAT) Score
83 / 100
Hexagon Metrology has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hexagon Metrology Customer Service
4/5
Hexagon Metrology has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Hexagon Metrology's Customer Service
Address
250 Circuit Dr, North Kingstown, RI
Website
http://hexagonmetrology.us
Phone Number
4018862554
Hexagon Metrology as an Employer
Consumer vs. Employees
Hexagon Metrology scored a 28 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Hexagon Metrology would recommend the brand to a friend. ENPS measures how likely Hexagon Metrology employees would recommend working at Hexagon Metrology to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
