25
NPS
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Hexion
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About Hexion's Brand
Based in Columbus, Ohio, Hexion Inc. (Hexion) is the global leader in thermoset resins.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Hexion NPS
Hexion's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Hexion's customers would recommend using the product based on a scale of -100 to 100.
Hexion Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Hexion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Nov 2021 50 | Nov 2021 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
Jun 2023 25 | Jun 2023 | 25 |
Oct 2023 40 | Oct 2023 | 40 |
Jan 2024 49 | Jan 2024 | 49 |
Apr 2024 29 | Apr 2024 | 29 |
Jul 2024 25 | Jul 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hexion Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Hexion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hexion Product Quality
3.1/5
Hexion has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hexion's overall Product Quality score rated by its users and customers.
Hexion Product Information
Hexion’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.hexion.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Hexion Pricing
Hexion ROI & Value For Money
3.2/5
Hexion has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Hexion Customer Satisfaction (CSAT)
Hexion Customer Satisfaction (CSAT) Score
50 / 100
Hexion has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hexion Customer Service
3.2/5
Hexion has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Hexion's Customer Service
Address
Columbus, OH 43215
Website
http://www.hexion.com
Phone Number
614-225-4000
Consumer vs. Employees
Hexion scored a 25 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Hexion would recommend the brand to a friend. ENPS measures how likely Hexion employees would recommend working at Hexion to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 29% | Promoters |
|---|---|
| 6% | Passive |
| 65% | Detractors |
