45
NPS
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Brand Page
Heymarket
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About Heymarket's Brand
A professional way to text message and helping manage customer relationships from anywhere
Brand at a Glance
4.3/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Heymarket NPS
Heymarket's Net Promoter Score (NPS) is a 45 with 66% Promoters, 13% Passives, and 21% Detractors. Net Promoter Score tracks whether Heymarket's customers would recommend using the product based on a scale of -100 to 100.
Heymarket Overall NPS
| 66% | Promoters |
|---|---|
| 13% | Passives |
| 21% | Detractors |
Heymarket NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
Mar 2024 45 | Mar 2024 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heymarket NPS by Usage
Heymarket's NPS was rated the highest by customers who have used Heymarket's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Heymarket Product Quality
4.3/5
Heymarket has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Heymarket Product Information
Heymarket serves markets in the United States and Canada. Heymarket supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Heymarket’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Heymarket's product the highest. Reviewers from the Real Estate industry rated Heymarket the lowest at 4.4.
- Website
- https://heymarket.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Media
Productivity
SaaS
Social
Sports & Entertainment
Languages Supported
English
Product Type
SMS Marketing Software
Quick Insights into Heymarket Product Quality
Heymarket's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Heymarket's products/services for Less than 1 Year.
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Ranked Heymarket Product Quality the Highest
Ranked Heymarket Product Quality the Lowest
Heymarket Product Quality Score by Usage
Heymarket's Product Quality score was rated the highest by customers who have used Heymarket's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Heymarket Product Quality Score by Industry
Heymarket's Product Quality score was rated the highest by Construction industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Heymarket Pricing
Heymarket ROI & Value For Money
4.1/5
Heymarket has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Heymarket Pricing Plans
Heymarket has a pricing structure that accommodates small and medium businesses. Starting from $29/month, Heymarket uses a subscription model and offers the following: Premium: $49/month - 1,000 messages per month., Team: $99/month - 2,500 messages per month., and Contact Heymarket for details of larger plans..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Who Uses Heymarket?
Small Businesses
Medium Businesses
Quick Insights into Heymarket ROI
Heymarket's ROI score was rated highest by customers from the Real Estate industry.
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Ranked Heymarket ROI the Highest
Heymarket ROI Score by Industry
Heymarket's ROI score was rated 4.3 stars by Real Estate industry customers.
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Heymarket Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Heymarket Customer Service
5/5
Heymarket has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Heymarket's Customer Service
Address
Middlesex, NJ United States of America
Website
https://heymarket.com/
Heymarket as an Employer
3.2/5
Heymarket has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Heymarket scored a 45 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Heymarket would recommend the brand to a friend. ENPS measures how likely Heymarket employees would recommend working at Heymarket to a friend.
Net Promoter Score
45
NPS Score
| 66% | Promoters |
|---|---|
| 13% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
