100
NPS
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HG Insights
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About HG Insights' Brand
HG Is The Holy Grail Of Data-Driven Insights Refined from over 20 billion unique sources, our insights empower businesses to accurately size their markets, efficiently allocate their resources, target the right prospects, prioritize the correct accounts, increase revenue, and act confidently.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
HG Insights NPS
HG Insights's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether HG Insights's customers would recommend using the product based on a scale of -100 to 100.
HG Insights Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
HG Insights NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HG Insights Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HG Insights users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HG Insights Product Quality
5/5
HG Insights has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock HG Insights' overall Product Quality score rated by its users and customers.
HG Insights Product Information
HG Insights’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://hginsights.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
HG Insights Pricing
HG Insights ROI & Value For Money
4.7/5
HG Insights has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HG Insights' overall ROI score rated by its users and customers.
HG Insights Customer Satisfaction (CSAT)
HG Insights Customer Satisfaction (CSAT) Score
50 / 100
HG Insights has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HG Insights Customer Service
5/5
HG Insights has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock HG Insights' overall Customer Service score rated by its users and customers.
About HG Insights's Customer Service
Address
1 N. Calle Cesar Chavez, Suite 100, Santa Barbara, CA 93103
Website
http://hginsights.com
Phone Number
8058801147
HG Insights's Social Links
HG Insights as an Employer
4.6/5
HG Insights has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HG Insights scored a 100 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of HG Insights would recommend the brand to a friend. ENPS measures how likely HG Insights employees would recommend working at HG Insights to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 83% | Promoters |
|---|---|
| 12% | Passive |
| 5% | Detractors |
