-100
NPS
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HGGC
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About HGGC's Brand
HGGC is an equity investment firm focusing on leveraged buyout transactions and growth capital investments in middle-market companies.
Brand at a Glance
2.5/5
Product Quality
4.5/5
Pricing
HGGC NPS
HGGC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether HGGC's customers would recommend using the product based on a scale of -100 to 100.
HGGC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
HGGC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HGGC Product Quality
2.5/5
HGGC has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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HGGC Product Information
HGGC’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.hggc.com
- Company Size
- 1-10 Employees
Industry
Tech
Banking
FinTech
HGGC Pricing
HGGC ROI & Value For Money
4.5/5
HGGC has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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HGGC Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HGGC as an Employer
2.8/5
HGGC has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
HGGC scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of HGGC would recommend the brand to a friend. ENPS measures how likely HGGC employees would recommend working at HGGC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
