-75
NPS
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HHS - Hospital Housekeeping Systems
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About HHS - Hospital Housekeeping Systems' Brand
HHS offers a diverse set of services for the healthcare, resort, senior living, aviation, and government industries.
Brand at a Glance
64%
Customer Loyalty
2/5
Product Quality
1.8/5
Pricing
1.9/5
Customer Service
HHS - Hospital Housekeeping Systems NPS
HHS - Hospital Housekeeping Systems's Net Promoter Score (NPS) is a -75 with 11% Promoters, 3% Passives, and 86% Detractors. Net Promoter Score tracks whether HHS - Hospital Housekeeping Systems's customers would recommend using the product based on a scale of -100 to 100.
HHS - Hospital Housekeeping Systems Overall NPS
| 11% | Promoters |
|---|---|
| 3% | Passives |
| 86% | Detractors |
HHS - Hospital Housekeeping Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -69 | Jul 2023 | -69 |
Aug 2023 -63 | Aug 2023 | -63 |
Sep 2023 -64 | Sep 2023 | -64 |
Nov 2023 -68 | Nov 2023 | -68 |
Dec 2023 -68 | Dec 2023 | -68 |
Apr 2024 -70 | Apr 2024 | -70 |
Jun 2024 -70 | Jun 2024 | -70 |
Jul 2024 -72 | Jul 2024 | -72 |
Aug 2024 -72 | Aug 2024 | -72 |
Nov 2024 -72 | Nov 2024 | -72 |
Dec 2024 -75 | Dec 2024 | -75 |
Dec 2025 -75 | Dec 2025 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HHS - Hospital Housekeeping Systems NPS by Gender
Male customers rated HHS - Hospital Housekeeping Systems's NPS 50 points higher than Female customers.
Male
-50
HHS - Hospital Housekeeping Systems's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-100
HHS - Hospital Housekeeping Systems's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
HHS - Hospital Housekeeping Systems NPS by Ethnicity
HHS - Hospital Housekeeping Systems's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
HHS - Hospital Housekeeping Systems NPS by Age
HHS - Hospital Housekeeping Systems's NPS was rated -50 points by customers ages 41-45 on Comparably.
HHS - Hospital Housekeeping Systems NPS by Usage
HHS - Hospital Housekeeping Systems's NPS was rated the highest by customers who have used HHS - Hospital Housekeeping Systems's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
HHS - Hospital Housekeeping Systems Customer Reviews
Out of the 3 HHS - Hospital Housekeeping Systems customer reviews 0 were positive and 3 were constructive. HHS - Hospital Housekeeping Systems customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
HHS - Hospital Housekeeping Systems Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of HHS - Hospital Housekeeping Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HHS - Hospital Housekeeping Systems Customer Loyalty Score by Gender
Male customers rated HHS - Hospital Housekeeping Systems's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
HHS - Hospital Housekeeping Systems Customer Loyalty Score by Ethnicity
HHS - Hospital Housekeeping Systems's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
HHS - Hospital Housekeeping Systems Customer Loyalty Score by Age
HHS - Hospital Housekeeping Systems's Customer Loyalty score was rated 78% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
HHS - Hospital Housekeeping Systems Customer Loyalty Score by Usage
HHS - Hospital Housekeeping Systems's Customer Loyalty score was rated the highest by customers who have used HHS - Hospital Housekeeping Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HHS - Hospital Housekeeping Systems Product Quality
2/5
HHS - Hospital Housekeeping Systems has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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HHS - Hospital Housekeeping Systems Product Information
HHS - Hospital Housekeeping Systems’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.hhs1.com
- Company Size
- 10,000+ Employees
Industry
Hospitality
Quick Insights into HHS - Hospital Housekeeping Systems Product Quality
HHS - Hospital Housekeeping Systems's Product Quality score was rated highest by customers who have used HHS - Hospital Housekeeping Systems's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked HHS - Hospital Housekeeping Systems Product Quality the Highest
Ranked HHS - Hospital Housekeeping Systems Product Quality the Lowest
HHS - Hospital Housekeeping Systems Product Quality Score by Gender
Male customers rated HHS - Hospital Housekeeping Systems's Product Quality score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
HHS - Hospital Housekeeping Systems Product Quality Score by Ethnicity
HHS - Hospital Housekeeping Systems's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HHS - Hospital Housekeeping Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
HHS - Hospital Housekeeping Systems Product Quality Score by Age
HHS - Hospital Housekeeping Systems's Product Quality score was rated 1.9 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HHS - Hospital Housekeeping Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.9 | 41-45 | 1.9 |
HHS - Hospital Housekeeping Systems Product Quality Score by Usage
HHS - Hospital Housekeeping Systems's Product Quality score was rated the highest by customers who have used HHS - Hospital Housekeeping Systems's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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HHS - Hospital Housekeeping Systems Pricing
HHS - Hospital Housekeeping Systems ROI & Value For Money
1.8/5
HHS - Hospital Housekeeping Systems has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into HHS - Hospital Housekeeping Systems ROI
HHS - Hospital Housekeeping Systems's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked HHS - Hospital Housekeeping Systems ROI the Highest
Ranked HHS - Hospital Housekeeping Systems ROI the Lowest
HHS - Hospital Housekeeping Systems ROI Score by Gender
Male customers rated HHS - Hospital Housekeeping Systems's ROI score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
HHS - Hospital Housekeeping Systems ROI Score by Ethnicity
HHS - Hospital Housekeeping Systems's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HHS - Hospital Housekeeping Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
HHS - Hospital Housekeeping Systems ROI Score by Age
HHS - Hospital Housekeeping Systems's ROI score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HHS - Hospital Housekeeping Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
HHS - Hospital Housekeeping Systems ROI Score by Usage
HHS - Hospital Housekeeping Systems's ROI score was rated the highest by customers who have used HHS - Hospital Housekeeping Systems's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HHS - Hospital Housekeeping Systems Customer Satisfaction (CSAT)
HHS - Hospital Housekeeping Systems Customer Satisfaction (CSAT) Score
24 / 100
HHS - Hospital Housekeeping Systems has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
10%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
24%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HHS - Hospital Housekeeping Systems Customer Satisfaction
HHS - Hospital Housekeeping Systems's Customer Satisfaction score was rated highest by customers who have used HHS - Hospital Housekeeping Systems's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked HHS - Hospital Housekeeping Systems Customer Satisfaction the Highest
Ranked HHS - Hospital Housekeeping Systems Customer Satisfaction the Lowest
HHS - Hospital Housekeeping Systems Customer Satisfaction Score by Gender
HHS - Hospital Housekeeping Systems's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
HHS - Hospital Housekeeping Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HHS - Hospital Housekeeping Systems' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HHS - Hospital Housekeeping Systems.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
HHS - Hospital Housekeeping Systems Customer Satisfaction Score by Age
HHS - Hospital Housekeeping Systems's Customer Satisfaction score was rated 0 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HHS - Hospital Housekeeping Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% |
HHS - Hospital Housekeeping Systems Customer Satisfaction Score by Usage
HHS - Hospital Housekeeping Systems's Customer Satisfaction score was rated 0 points by customers who have used HHS - Hospital Housekeeping Systems's products/services for 2 to 5 Years.
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HHS - Hospital Housekeeping Systems Customer Service
1.9/5
HHS - Hospital Housekeeping Systems has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About HHS - Hospital Housekeeping Systems's Customer Service
Address
12495 Silver Creek Road, Dripping Springs, TX 78620
Website
http://www.hhs1.com
Phone Number
512-478-1888
HHS - Hospital Housekeeping Systems's Social Links
Quick Insights into HHS - Hospital Housekeeping Systems Customer Service
HHS - Hospital Housekeeping Systems's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked HHS - Hospital Housekeeping Systems Customer Service the Highest
Ranked HHS - Hospital Housekeeping Systems Customer Service the Lowest
HHS - Hospital Housekeeping Systems Customer Service Score by Gender
Male customers rated HHS - Hospital Housekeeping Systems's Customer Service score 1.2 stars higher than Female customers.
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Male
2.7/5
Female
1.5/5
HHS - Hospital Housekeeping Systems Customer Service Score by Ethnicity
HHS - Hospital Housekeeping Systems's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HHS - Hospital Housekeeping Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
HHS - Hospital Housekeeping Systems Customer Service Score by Age
HHS - Hospital Housekeeping Systems's Customer Service score was rated 1.5 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
HHS - Hospital Housekeeping Systems Customer Service Score by Usage
HHS - Hospital Housekeeping Systems's Customer Service score was rated the highest by customers who have used HHS - Hospital Housekeeping Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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HHS - Hospital Housekeeping Systems as an Employer
2.3/5
HHS - Hospital Housekeeping Systems has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of HHS - Hospital Housekeeping Systems
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
HHS - Hospital Housekeeping Systems scored a -75 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of HHS - Hospital Housekeeping Systems would recommend the brand to a friend. ENPS measures how likely HHS - Hospital Housekeeping Systems employees would recommend working at HHS - Hospital Housekeeping Systems to a friend.
Net Promoter Score
-75
NPS Score
| 11% | Promoters |
|---|---|
| 3% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 23% | Promoters |
|---|---|
| 6% | Passive |
| 71% | Detractors |
