27
NPS
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HID Global
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About HID Global's Brand
HID Global develops access control and secure identity solutions such as smart cards, readers, printers, RFID tags, and software.
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4/5
Customer Service
HID Global NPS
HID Global's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether HID Global's customers would recommend using the product based on a scale of -100 to 100.
HID Global Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
HID Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 23 | Feb 2023 | 23 |
Mar 2023 16 | Mar 2023 | 16 |
Apr 2023 21 | Apr 2023 | 21 |
Jul 2023 24 | Jul 2023 | 24 |
Sep 2023 20 | Sep 2023 | 20 |
Oct 2023 15 | Oct 2023 | 15 |
Feb 2024 14 | Feb 2024 | 14 |
Aug 2024 17 | Aug 2024 | 17 |
Oct 2024 19 | Oct 2024 | 19 |
Mar 2025 22 | Mar 2025 | 22 |
Oct 2025 21 | Oct 2025 | 21 |
Feb 2026 27 | Feb 2026 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HID Global NPS by Gender
HID Global's NPS was rated 50 by Male customers on Comparably.
Male
50
HID Global's NPS was rated 50 by Male customers on Comparably.
60%
Promoters
30%
Passives
10%
Detractors
Female
N/A
HID Global's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
HID Global NPS by Ethnicity
HID Global's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
HID Global NPS by Age
HID Global's NPS was rated 0 points by customers ages 31-35 and customers ages 51-55 on Comparably.
HID Global NPS by Usage
HID Global's NPS was rated the highest by customers who have used HID Global's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
HID Global Customer Reviews
Out of the 2 HID Global customer reviews 2 were positive and 0 were constructive. HID Global customer reviews reflect that all customers have a favorable experience using the products/services of the company.
HID Global Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of HID Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HID Global Customer Loyalty Score by Gender
HID Global's Customer Loyalty score was rated 91 by Male customers on Comparably.
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Male
91%
Yes
Female
N/A
Yes
HID Global Customer Loyalty Score by Ethnicity
HID Global's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HID Global.
100
out of 100
Caucasian
HID Global Customer Loyalty Score by Age
HID Global's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HID Global.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
51-55 70% | 51-55 | 70% |
HID Global Customer Loyalty Score by Usage
HID Global's Customer Loyalty score was rated the highest by customers who have used HID Global's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HID Global Customer Loyalty Score by Industry
HID Global's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HID Global Product Quality
4.3/5
HID Global has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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HID Global Product Information
HID Global’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated HID Global's product the highest.
- Website
- http://www.hidglobal.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Quick Insights into HID Global Product Quality
HID Global's Product Quality score was rated highest by customers who have used HID Global's products/services for 5 to 10 Years, and rated lowest by customers ages 51-55.
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Ranked HID Global Product Quality the Highest
Ranked HID Global Product Quality the Lowest
HID Global Product Quality Score by Gender
HID Global's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HID Global.
Male
4.4/5
Female
N/A
HID Global Product Quality Score by Ethnicity
HID Global's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HID Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
HID Global Product Quality Score by Age
HID Global's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HID Global.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
51-55 3.8 | 51-55 | 3.8 |
HID Global Product Quality Score by Usage
HID Global's Product Quality score was rated the highest by customers who have used HID Global's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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HID Global Product Quality Score by Industry
HID Global's Product Quality score was rated 4.7 stars by Tech industry customers.
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HID Global Pricing
HID Global ROI & Value For Money
4/5
HID Global has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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HID Global Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into HID Global ROI
HID Global's ROI score was rated highest by Caucasian customers, and rated lowest by customers ages 51-55.
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Ranked HID Global ROI the Highest
Ranked HID Global ROI the Lowest
HID Global ROI Score by Gender
HID Global's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HID Global.
Male
4.3/5
Female
N/A
HID Global ROI Score by Ethnicity
HID Global's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HID Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
HID Global ROI Score by Age
HID Global's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HID Global.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
51-55 3.6 | 51-55 | 3.6 |
HID Global ROI Score by Usage
HID Global's ROI score was rated the highest by customers who have used HID Global's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HID Global ROI Score by Industry
HID Global's ROI score was rated 4.5 stars by Tech industry customers.
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HID Global Customer Satisfaction (CSAT)
HID Global Customer Satisfaction (CSAT) Score
81 / 100
HID Global has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
23%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HID Global Customer Satisfaction
HID Global's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked HID Global's Customer Satisfaction.
Ranked HID Global Customer Satisfaction the Highest
Ranked HID Global Customer Satisfaction the Lowest
HID Global Customer Satisfaction Score by Gender
HID Global's Customer Satisfaction score was rated 88 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HID Global.
88 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
HID Global Customer Satisfaction Score by Age
HID Global's Customer Satisfaction score was rated 67 points by customers ages 31-35 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HID Global.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 51-55 | 67% |
HID Global Customer Satisfaction Score by Usage
HID Global's Customer Satisfaction score was rated 80 points by customers who have used HID Global's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HID Global Customer Satisfaction Score by Industry
HID Global's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}HID Global Customer Service
4/5
HID Global has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HID Global's overall Customer Service score rated by its users and customers.
About HID Global's Customer Service
Address
611 Center Ridge Dr, Austin, TX 78753
Website
http://www.hidglobal.com
Phone Number
6509693140
Quick Insights into HID Global Customer Service
HID Global's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked HID Global's Customer Service score.
Ranked HID Global Customer Service the Highest
Ranked HID Global Customer Service the Lowest
HID Global Customer Service Score by Gender
HID Global's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HID Global.
Male
4.2/5
Female
N/A
HID Global Customer Service Score by Ethnicity
HID Global's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HID Global.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
HID Global Customer Service Score by Age
HID Global's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HID Global.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
51-55 3.6 | 51-55 | 3.6 |
HID Global Customer Service Score by Usage
HID Global's Customer Service score was rated the highest by customers who have used HID Global's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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HID Global Customer Service Score by Industry
HID Global's Customer Service score was rated 4.5 stars by Tech industry customers.
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HID Global as an Employer
4.1/5
HID Global has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
HID Global scored a 27 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of HID Global would recommend the brand to a friend. ENPS measures how likely HID Global employees would recommend working at HID Global to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 32% | Promoters |
|---|---|
| 29% | Passive |
| 39% | Detractors |
