HID Global NPS & Customer Reviews

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HID Global

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HID Global

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About HID Global's Brand

HID Global develops access control and secure identity solutions such as smart cards, readers, printers, RFID tags, and software.

Brand at a Glance

87%

Customer Loyalty

4.2/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

HID Global NPS

HID Global's Net Promoter Score (NPS) is a 22 with 52% Promoters, 18% Passives, and 30% Detractors. Net Promoter Score tracks whether HID Global's customers would recommend using the product based on a scale of -100 to 100.

HID Global Overall NPS

NPS

52%	Promoters
18%	Passives
30%	Detractors

HID Global NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 18	Jan 2023	18
Feb 2023 23	Feb 2023	23
Mar 2023 16	Mar 2023	16
Apr 2023 21	Apr 2023	21
Jul 2023 24	Jul 2023	24
Sep 2023 20	Sep 2023	20
Oct 2023 15	Oct 2023	15
Feb 2024 14	Feb 2024	14
Aug 2024 17	Aug 2024	17
Oct 2024 19	Oct 2024	19
Mar 2025 22	Mar 2025	22
Oct 2025 21	Oct 2025	21

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

HID Global NPS by Gender

HID Global's NPS was rated 36 by Male customers on Comparably.

Male

HID Global's NPS was rated 36 by Male customers on Comparably.

49%

Promoters

38%

Passives

13%

Detractors

Female

N/A

HID Global's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

HID Global NPS by Age

HID Global's NPS was rated 0 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

34%

33%

HID Global NPS by Usage

HID Global's NPS was rated 0 points by customers who have used HID Global's products/services for 2 to 5 Years.

-100

-50

100

Summary	Usage	Score
2 to 5 Years 0	2 to 5 Years	0

HID Global Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of HID Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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87%

13%

HID Global Customer Loyalty Score by Gender

HID Global's Customer Loyalty score was rated 89 by Male customers on Comparably.

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Male

89%

Yes

Female

N/A

Yes

HID Global Customer Loyalty Score by Age

HID Global's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%

HID Global Customer Loyalty Score by Usage

HID Global's Customer Loyalty score was rated 82% by customers who have used HID Global's products/services for 2 to 5 Years.

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2 to 5 Years	82%

HID Global Customer Loyalty Score by Industry

HID Global's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

HID Global Product Quality

4.2/5

HID Global has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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HID Global Product Information

HID Global’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated HID Global's product the highest.

Website: http://www.hidglobal.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Business Services

Enterprise

Government & Legal

SaaS

Quick Insights into HID Global Product Quality

HID Global's Product Quality score was rated highest by customers from the Tech industry.

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Ranked HID Global Product Quality the Highest

Tech	4.6
31-35	4.3
Male	4.3

HID Global Product Quality Score by Gender

HID Global's Product Quality score was rated 4.3 by Male customers on Comparably.

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Male

4.3/5

Female

N/A

HID Global Product Quality Score by Age

HID Global's Product Quality score was rated 4.3 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 4.3	31-35	4.3

HID Global Product Quality Score by Usage

HID Global's Product Quality score was rated 3.9 stars by customers who have used HID Global's products/services for 2 to 5 Years.

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2 to 5 Years	3.9

HID Global Product Quality Score by Industry

HID Global's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

HID Global Pricing

HID Global ROI & Value For Money

3.9/5

HID Global has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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HID Global Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into HID Global ROI

HID Global's ROI score was rated highest by customers from the Tech industry.

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Ranked HID Global ROI the Highest

Tech	4.4
31-35	4.1
Male	4.1

HID Global ROI Score by Gender

HID Global's ROI score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

HID Global ROI Score by Age

HID Global's ROI score was rated 4.1 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 4.1	31-35	4.1

HID Global ROI Score by Usage

HID Global's ROI score was rated 3.7 stars by customers who have used HID Global's products/services for 2 to 5 Years.

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2 to 5 Years	3.7

HID Global ROI Score by Industry

HID Global's ROI score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

HID Global Customer Satisfaction (CSAT)

HID Global Customer Satisfaction (CSAT) Score

78 / 100

HID Global has an overall Customer Satisfaction score of 78 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	52%
Satisfied	26%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	9%
Very Dissatisfied	0%

Very Satisfied

52%

Satisfied

26%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into HID Global Customer Satisfaction

HID Global's Customer Satisfaction score was rated highest by customers from the Tech industry.

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Ranked HID Global Customer Satisfaction the Highest

Tech	100%
Male	83%
2 to 5 Years	80%

HID Global Customer Satisfaction Score by Gender

HID Global's Customer Satisfaction score was rated 83 by Male customers on Comparably.

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83 / 100

Male

	Very Satisfied	33%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

HID Global Customer Satisfaction Score by Age

HID Global's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

67%

HID Global Customer Satisfaction Score by Usage

HID Global's Customer Satisfaction score was rated 80 points by customers who have used HID Global's products/services for 2 to 5 Years.

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2 to 5 Years	80

HID Global Customer Satisfaction Score by Industry

HID Global's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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	"title": "HID Global Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "HID Global's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
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Tech	100

HID Global Customer Service

3.9/5

HID Global has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About HID Global's Customer Service

Address

611 Center Ridge Dr, Austin, TX 78753

Website

http://www.hidglobal.com

Phone Number

6509693140

Quick Insights into HID Global Customer Service

HID Global's Customer Service score was rated highest by customers from the Tech industry.

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Ranked HID Global Customer Service the Highest

Tech	4.3
Male	4
31-35	3.8

HID Global Customer Service Score by Gender

HID Global's Customer Service score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

HID Global Customer Service Score by Age

HID Global's Customer Service score was rated 3.8 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 3.8	31-35	3.8

HID Global Customer Service Score by Usage

HID Global's Customer Service score was rated 3.7 stars by customers who have used HID Global's products/services for 2 to 5 Years.

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2 to 5 Years	3.7

HID Global Customer Service Score by Industry

HID Global's Customer Service score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

HID Global as an Employer

3.9/5

HID Global has a 3.9/5 stars for its overall company culture rated by their employees

top

40%

CEO of HID Global

Björn Lidefelt

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

HID Global scored a 22 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of HID Global would recommend the brand to a friend. ENPS measures how likely HID Global employees would recommend working at HID Global to a friend.

Net Promoter Score

NPS Score

52%	Promoters
18%	Passive
30%	Detractors

Employee Net Promoter Score

-8

eNPS Score

32%	Promoters
28%	Passive
40%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail