28
NPS
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Hig Capital
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About Hig Capital's Brand
HIG Capital is an American global private equity and alternative assets investment firm with over $20 billion of capital under management.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Hig Capital NPS
Hig Capital's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Hig Capital's customers would recommend using the product based on a scale of -100 to 100.
Hig Capital Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Hig Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Jan 2023 50 | Jan 2023 | 50 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 25 | Sep 2023 | 25 |
Mar 2024 40 | Mar 2024 | 40 |
Apr 2024 49 | Apr 2024 | 49 |
Sep 2025 29 | Sep 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hig Capital NPS by Gender
Hig Capital's NPS was rated 34 by Male customers on Comparably.
Male
34
Hig Capital's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Hig Capital's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hig Capital Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Hig Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hig Capital Customer Loyalty Score by Gender
Hig Capital's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Hig Capital Product Quality
3.7/5
Hig Capital has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Hig Capital Product Information
Hig Capital’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://higcapital.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Hig Capital Product Quality
Hig Capital's Product Quality score was rated highest by Male customers.
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Ranked Hig Capital Product Quality the Highest
Hig Capital Product Quality Score by Gender
Hig Capital's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hig Capital.
Male
3.5/5
Female
N/A
Hig Capital Pricing
Hig Capital ROI & Value For Money
3.6/5
Hig Capital has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Hig Capital ROI
Hig Capital's ROI score was rated highest by Male customers.
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Ranked Hig Capital ROI the Highest
Hig Capital ROI Score by Gender
Hig Capital's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Hig Capital Customer Satisfaction (CSAT)
Hig Capital Customer Satisfaction (CSAT) Score
80 / 100
Hig Capital has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hig Capital Customer Satisfaction
Hig Capital's Customer Satisfaction score was rated highest by Male customers.
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Ranked Hig Capital Customer Satisfaction the Highest
Hig Capital Customer Satisfaction Score by Gender
Hig Capital's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Hig Capital Customer Service
3.3/5
Hig Capital has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Hig Capital's Customer Service
Address
Miami, FL 33131
Website
http://higcapital.com/
Quick Insights into Hig Capital Customer Service
Hig Capital's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Hig Capital's Customer Service score.
Ranked Hig Capital Customer Service the Highest
Hig Capital Customer Service Score by Gender
Hig Capital's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hig Capital.
Male
3.5/5
Female
N/A
Hig Capital as an Employer
Consumer vs. Employees
Hig Capital scored a 28 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Hig Capital would recommend the brand to a friend. ENPS measures how likely Hig Capital employees would recommend working at Hig Capital to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
