-51
NPS
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High 5 Games
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About High 5 Games' Brand
High 5 Games was founded in 1995 and grew to become the industry’s largest independent casino games provider, developing content for the land-based, mobile, online, and social markets. H5G is responsible for creating many of the industry's most acclaimed slot titles, featuring their unique artistic style and engaging gameplay. It’s world-renowned and fast-expanding slot games portfolio can be played across six continents and in more than 150 countries.
Brand at a Glance
65%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
High 5 Games NPS
High 5 Games's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether High 5 Games's customers would recommend using the product based on a scale of -100 to 100.
High 5 Games Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
High 5 Games NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Sep 2022 50 | Sep 2022 | 50 |
Mar 2023 0 | Mar 2023 | 0 |
Jul 2023 -25 | Jul 2023 | -25 |
Nov 2024 -40 | Nov 2024 | -40 |
Sep 2025 -51 | Sep 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
High 5 Games Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of High 5 Games users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
High 5 Games Product Quality
2.5/5
High 5 Games has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock High 5 Games' overall Product Quality score rated by its users and customers.
High 5 Games Product Information
High 5 Games’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.high5games.com/
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Mobile App
High 5 Games Pricing
High 5 Games ROI & Value For Money
2.7/5
High 5 Games has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock High 5 Games' overall ROI score rated by its users and customers.
High 5 Games Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
High 5 Games Customer Service
2.5/5
High 5 Games has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock High 5 Games' overall Customer Service score rated by its users and customers.
About High 5 Games's Customer Service
Address
New York City, NY 10007
Website
http://www.high5games.com/
Phone Number
2126043000
High 5 Games as an Employer
3.1/5
High 5 Games has a 3.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
High 5 Games scored a -51 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of High 5 Games would recommend the brand to a friend. ENPS measures how likely High 5 Games employees would recommend working at High 5 Games to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
