58
NPS
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High Alpha
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About High Alpha's Brand
High Alpha provides entrepreneurship that unites company building and venture capital.
Brand at a Glance
49%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
High Alpha NPS
High Alpha's Net Promoter Score (NPS) is a 58 with 75% Promoters, 8% Passives, and 17% Detractors. Net Promoter Score tracks whether High Alpha's customers would recommend using the product based on a scale of -100 to 100.
High Alpha Overall NPS
| 75% | Promoters |
|---|---|
| 8% | Passives |
| 17% | Detractors |
High Alpha NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Aug 2021 33 | Aug 2021 | 33 |
Nov 2021 50 | Nov 2021 | 50 |
Mar 2022 17 | Mar 2022 | 17 |
May 2022 29 | May 2022 | 29 |
Feb 2023 37 | Feb 2023 | 37 |
Aug 2023 44 | Aug 2023 | 44 |
Dec 2023 50 | Dec 2023 | 50 |
Mar 2024 54 | Mar 2024 | 54 |
Jul 2024 59 | Jul 2024 | 59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
High Alpha Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of High Alpha users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
High Alpha Product Quality
3.8/5
High Alpha has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock High Alpha's overall Product Quality score rated by its users and customers.
High Alpha Product Information
High Alpha’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://highalpha.com/
- Company Size
- 201-500 Employees
Industry
Tech
Small Business Services
Venture Capital & Private Equity
High Alpha Pricing
High Alpha ROI & Value For Money
4/5
High Alpha has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock High Alpha's overall ROI score rated by its users and customers.
High Alpha Customer Satisfaction (CSAT)
High Alpha Customer Satisfaction (CSAT) Score
72 / 100
High Alpha has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
High Alpha Customer Service
3.7/5
High Alpha has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About High Alpha's Customer Service
Address
55 Monument Circle Suite 1400, Indianapolis, IN 46204
Website
http://highalpha.com/
High Alpha as an Employer
4.3/5
High Alpha has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
High Alpha scored a 58 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of High Alpha would recommend the brand to a friend. ENPS measures how likely High Alpha employees would recommend working at High Alpha to a friend.
Net Promoter Score
58
NPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
