0
NPS
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High Liner Foods
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About High Liner Foods' Brand
Manufacturer of prepared seafood products. The company processes and markets frozen seafood. It supplies its products throughout the United States, Canada and Mexico.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
High Liner Foods NPS
High Liner Foods's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether High Liner Foods's customers would recommend using the product based on a scale of -100 to 100.
High Liner Foods Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
High Liner Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
High Liner Foods Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of High Liner Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
High Liner Foods Product Quality
4/5
High Liner Foods has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock High Liner Foods' overall Product Quality score rated by its users and customers.
High Liner Foods Product Information
High Liner Foods’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.highlinerfoods.com
- Company Size
- 1,001-5,000 Employees
High Liner Foods Pricing
High Liner Foods ROI & Value For Money
3.2/5
High Liner Foods has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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High Liner Foods Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
High Liner Foods Customer Service
2.7/5
High Liner Foods has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About High Liner Foods's Customer Service
Address
100 Battery Point Road, Lunenburg, B0J 2C0
Website
www.highlinerfoods.com
Phone Number
7
High Liner Foods as an Employer
Consumer vs. Employees
High Liner Foods scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of High Liner Foods would recommend the brand to a friend. ENPS measures how likely High Liner Foods employees would recommend working at High Liner Foods to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
