-8
NPS
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Highgate Hotels
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About Highgate Hotels' Brand
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.3/5
Customer Service
Highgate Hotels NPS
Highgate Hotels's Net Promoter Score (NPS) is a -8 with 44% Promoters, 4% Passives, and 52% Detractors. Net Promoter Score tracks whether Highgate Hotels's customers would recommend using the product based on a scale of -100 to 100.
Highgate Hotels Overall NPS
| 44% | Promoters |
|---|---|
| 4% | Passives |
| 52% | Detractors |
Highgate Hotels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -13 | Jul 2023 | -13 |
Aug 2023 -7 | Aug 2023 | -7 |
Sep 2023 -3 | Sep 2023 | -3 |
Jan 2024 -5 | Jan 2024 | -5 |
Feb 2024 -9 | Feb 2024 | -9 |
Apr 2024 -9 | Apr 2024 | -9 |
Jun 2024 -9 | Jun 2024 | -9 |
Aug 2024 -9 | Aug 2024 | -9 |
Sep 2024 -7 | Sep 2024 | -7 |
Oct 2024 -8 | Oct 2024 | -8 |
Jan 2025 -10 | Jan 2025 | -10 |
Apr 2025 -8 | Apr 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Highgate Hotels NPS by Gender
Female customers rated Highgate Hotels's NPS 68 points higher than Male customers.
Male
-100
Highgate Hotels's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-32
Highgate Hotels's NPS was rated -32 by Female customers on Comparably.
30%
Promoters
8%
Passives
62%
Detractors
Highgate Hotels NPS by Ethnicity
Highgate Hotels's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
African American/Black -51 | African American/Black | -51 |
Highgate Hotels NPS by Age
Highgate Hotels's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Highgate Hotels NPS by Usage
Highgate Hotels's NPS was rated the highest by customers who have used Highgate Hotels's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -72 | 1 to 2 Years | -72 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
Over 10 Years -34 | Over 10 Years | -34 |
Highgate Hotels Customer Reviews
Out of the 3 Highgate Hotels customer reviews 1 was positive and 2 were constructive. Highgate Hotels customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Highgate Hotels Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Highgate Hotels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Highgate Hotels Customer Loyalty Score by Gender
Male customers rated Highgate Hotels's Customer Loyalty score 6% higher than Female customers.
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Male
78%
Yes
Female
72%
Yes
Highgate Hotels Customer Loyalty Score by Ethnicity
Highgate Hotels's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Highgate Hotels.
74
out of 100
Caucasian
85
out of 100
African American/Black
Highgate Hotels Customer Loyalty Score by Age
Highgate Hotels's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Highgate Hotels.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 46% | 46-50 | 46% |
Highgate Hotels Customer Loyalty Score by Usage
Highgate Hotels's Customer Loyalty score was rated the highest by customers who have used Highgate Hotels's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Highgate Hotels Customer Loyalty Score by Industry
Highgate Hotels's Customer Loyalty score was rated 40% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Highgate Hotels Product Quality
3/5
Highgate Hotels has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Highgate Hotels Product Information
Highgate Hotels’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Highgate Hotels's product the highest.
- Website
- https://highgate.com/
- Company Size
- 10,000+ Employees
Quick Insights into Highgate Hotels Product Quality
Highgate Hotels's Product Quality score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Highgate Hotels Product Quality the Highest
Ranked Highgate Hotels Product Quality the Lowest
Highgate Hotels Product Quality Score by Gender
Female customers rated Highgate Hotels's Product Quality score 1.1 stars higher than Male customers.
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Male
1.5/5
Female
2.6/5
Highgate Hotels Product Quality Score by Ethnicity
Highgate Hotels's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Highgate Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.6 | African American/Black | 2.6 |
Highgate Hotels Product Quality Score by Age
Highgate Hotels's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Highgate Hotels.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
Highgate Hotels Product Quality Score by Usage
Highgate Hotels's Product Quality score was rated the highest by customers who have used Highgate Hotels's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Highgate Hotels Product Quality Score by Industry
Highgate Hotels's Product Quality score was rated 2 stars by Accounting industry customers.
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Highgate Hotels Pricing
Highgate Hotels ROI & Value For Money
2.9/5
Highgate Hotels has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Highgate Hotels Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Highgate Hotels ROI
Highgate Hotels's ROI score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Highgate Hotels ROI the Highest
Ranked Highgate Hotels ROI the Lowest
Highgate Hotels ROI Score by Gender
Female customers rated Highgate Hotels's ROI score 0.9 stars higher than Male customers.
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Male
1.5/5
Female
2.4/5
Highgate Hotels ROI Score by Ethnicity
Highgate Hotels's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Highgate Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2.5 | African American/Black | 2.5 |
Highgate Hotels ROI Score by Age
Highgate Hotels's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Highgate Hotels.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
Highgate Hotels ROI Score by Usage
Highgate Hotels's ROI score was rated the highest by customers who have used Highgate Hotels's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Highgate Hotels ROI Score by Industry
Highgate Hotels's ROI score was rated 1.5 stars by Accounting industry customers.
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Highgate Hotels Customer Satisfaction (CSAT)
Highgate Hotels Customer Satisfaction (CSAT) Score
43 / 100
Highgate Hotels has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
9%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
6%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Highgate Hotels Customer Satisfaction
Highgate Hotels's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Highgate Hotels Customer Satisfaction the Highest
Ranked Highgate Hotels Customer Satisfaction the Lowest
Highgate Hotels Customer Satisfaction Score by Gender
Female customers rated Highgate Hotels's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Highgate Hotels.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
46 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 46% |
Highgate Hotels Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Highgate Hotels' Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
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29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
71%
CSAT according to African American/Black
Highgate Hotels' Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Highgate Hotels Customer Satisfaction Score by Age
Highgate Hotels's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Highgate Hotels.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% | |||||||||||||||
| 46-50 | 20% |
Highgate Hotels Customer Satisfaction Score by Usage
Highgate Hotels's Customer Satisfaction score was rated the highest by customers who have used Highgate Hotels's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Highgate Hotels Customer Satisfaction Score by Industry
Highgate Hotels's Customer Satisfaction score was rated 33 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Highgate Hotels Customer Satisfaction Score by Industry",
"text": "Highgate Hotels's Customer Satisfaction score was rated 33 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Highgate Hotels's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}Highgate Hotels Customer Service
3.3/5
Highgate Hotels has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Highgate Hotels's Customer Service
Website
https://highgate.com/
Quick Insights into Highgate Hotels Customer Service
Highgate Hotels's Customer Service score was rated highest by customers who have used Highgate Hotels's products/services for 2 to 5 Years, and rated lowest by customers who have used Highgate Hotels's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Highgate Hotels' Customer Service score.
Ranked Highgate Hotels Customer Service the Highest
Ranked Highgate Hotels Customer Service the Lowest
Highgate Hotels Customer Service Score by Gender
Female customers rated Highgate Hotels's Customer Service score 0.6 stars higher than Male customers.
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Male
2.2/5
Female
2.8/5
Highgate Hotels Customer Service Score by Ethnicity
Highgate Hotels's Customer Service score was rated 2.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Highgate Hotels.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Highgate Hotels Customer Service Score by Age
Highgate Hotels's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Highgate Hotels.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
46-50 2.2 | 46-50 | 2.2 |
Highgate Hotels Customer Service Score by Usage
Highgate Hotels's Customer Service score was rated the highest by customers who have used Highgate Hotels's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Highgate Hotels Customer Service Score by Industry
Highgate Hotels's Customer Service score was rated 2.1 stars by Accounting industry customers.
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Highgate Hotels as an Employer
Consumer vs. Employees
Highgate Hotels scored a -8 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Highgate Hotels would recommend the brand to a friend. ENPS measures how likely Highgate Hotels employees would recommend working at Highgate Hotels to a friend.
Net Promoter Score
-8
NPS Score
| 44% | Promoters |
|---|---|
| 4% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 43% | Promoters |
|---|---|
| 12% | Passive |
| 45% | Detractors |
