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NPS
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Highline Mushrooms
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About Highline Mushrooms' Brand
Producer and distributor of mushroom products in Canada. The company operates four production facilities in Ontario and a distribution center in Quebec, where it produces, packages, and distributes varieties of fresh white, mini bella, portobella, and exotic mushrooms for the retail and food service end markets.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Highline Mushrooms NPS
Highline Mushrooms's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Highline Mushrooms's customers would recommend using the product based on a scale of -100 to 100.
Highline Mushrooms Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Highline Mushrooms NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Jun 2024 50 | Jun 2024 | 50 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Highline Mushrooms Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Highline Mushrooms users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Highline Mushrooms Product Quality
1.5/5
Highline Mushrooms has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Highline Mushrooms' overall Product Quality score rated by its users and customers.
Highline Mushrooms Product Information
Highline Mushrooms’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.highlinemushrooms.com
- Company Size
- 1,001-5,000 Employees
Highline Mushrooms Pricing
Highline Mushrooms ROI & Value For Money
1.5/5
Highline Mushrooms has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Highline Mushrooms' overall ROI score rated by its users and customers.
Highline Mushrooms Customer Satisfaction (CSAT)
Highline Mushrooms Customer Satisfaction (CSAT) Score
50 / 100
Highline Mushrooms has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Highline Mushrooms Customer Service
1.5/5
Highline Mushrooms has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Highline Mushrooms' overall Customer Service score rated by its users and customers.
About Highline Mushrooms's Customer Service
Address
506 Mersea Road 5, Leamington, N8H 3V5
Website
www.highlinemushrooms.com
