0
NPS
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Highmark Blue Shield
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About Highmark Blue Shield's Brand
Highmark Blue Shield, a part of Highmark, Inc., provides healthcare services to counties in Central Pennsylvania and the Lehigh Valley.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Highmark Blue Shield NPS
Highmark Blue Shield's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Highmark Blue Shield's customers would recommend using the product based on a scale of -100 to 100.
Highmark Blue Shield Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Highmark Blue Shield NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 -25 | Dec 2022 | -25 |
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Highmark Blue Shield Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Highmark Blue Shield users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Highmark Blue Shield Product Quality
1.5/5
Highmark Blue Shield has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Highmark Blue Shield's overall Product Quality score rated by its users and customers.
Highmark Blue Shield Product Information
Highmark Blue Shield’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.highmark.com
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Highmark Blue Shield Pricing
Highmark Blue Shield ROI & Value For Money
1.5/5
Highmark Blue Shield has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Highmark Blue Shield's overall ROI score rated by its users and customers.
Highmark Blue Shield Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Highmark Blue Shield Customer Service
1.5/5
Highmark Blue Shield has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Highmark Blue Shield's overall Customer Service score rated by its users and customers.
About Highmark Blue Shield's Customer Service
Address
Fifth Avenue Place, 120 Fifth Avenue •, Pittsburgh, PA
Website
https://www.highmark.com
Phone Number
1(800)876-7639
Highmark Blue Shield as an Employer
Consumer vs. Employees
Highmark Blue Shield scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Highmark Blue Shield would recommend the brand to a friend. ENPS measures how likely Highmark Blue Shield employees would recommend working at Highmark Blue Shield to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
