-24
NPS
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HighRadius
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About HighRadius' Brand
Brand at a Glance
52%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
HighRadius NPS
HighRadius's Net Promoter Score (NPS) is a -24 with 34% Promoters, 8% Passives, and 58% Detractors. Net Promoter Score tracks whether HighRadius's customers would recommend using the product based on a scale of -100 to 100.
HighRadius Overall NPS
| 34% | Promoters |
|---|---|
| 8% | Passives |
| 58% | Detractors |
HighRadius NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -27 | Aug 2024 | -27 |
Sep 2024 -20 | Sep 2024 | -20 |
Nov 2024 -20 | Nov 2024 | -20 |
Dec 2024 -20 | Dec 2024 | -20 |
Feb 2025 -21 | Feb 2025 | -21 |
Mar 2025 -23 | Mar 2025 | -23 |
Apr 2025 -21 | Apr 2025 | -21 |
May 2025 -19 | May 2025 | -19 |
Aug 2025 -19 | Aug 2025 | -19 |
Oct 2025 -21 | Oct 2025 | -21 |
Feb 2026 -21 | Feb 2026 | -21 |
May 2026 -24 | May 2026 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HighRadius NPS by Gender
Male customers rated HighRadius's NPS 49 points higher than Female customers.
Male
-51
HighRadius's NPS was rated -51 by Male customers on Comparably.
21%
Promoters
7%
Passives
72%
Detractors
Female
-100
HighRadius's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
HighRadius NPS by Ethnicity
HighRadius's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Asian or Pacific Islander -63 | Asian or Pacific Islander | -63 |
Native American -50 | Native American | -50 |
Other -25 | Other | -25 |
HighRadius NPS by Age
HighRadius's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
HighRadius NPS by Usage
HighRadius's NPS was rated the highest by customers who have used HighRadius's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -79 | 1 to 2 Years | -79 |
2 to 5 Years -30 | 2 to 5 Years | -30 |
Over 10 Years -100 | Over 10 Years | -100 |
HighRadius Customer Reviews
Out of the 6 HighRadius customer reviews 1 was positive and 5 were constructive. HighRadius customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HighRadius Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of HighRadius users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HighRadius Customer Loyalty Score by Gender
Male customers rated HighRadius's Customer Loyalty score 31% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HighRadius.
Male
41%
Yes
Female
10%
Yes
HighRadius Customer Loyalty Score by Ethnicity
HighRadius's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HighRadius.
24
out of 100
Caucasian
33
out of 100
Asian or Pacific Islander
33
out of 100
Native American
78
out of 100
Other
HighRadius Customer Loyalty Score by Age
HighRadius's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HighRadius.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 55% | 26-30 | 55% |
36-40 10% | 36-40 | 10% |
41-45 28% | 41-45 | 28% |
46-50 37% | 46-50 | 37% |
51-55 40% | 51-55 | 40% |
HighRadius Customer Loyalty Score by Usage
HighRadius's Customer Loyalty score was rated the highest by customers who have used HighRadius's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HighRadius Customer Loyalty Score by Industry
HighRadius's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HighRadius Product Quality
2.5/5
HighRadius has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HighRadius' overall Product Quality score rated by its users and customers.
HighRadius Product Information
HighRadius serves markets in the United States. HighRadius supports Web devices and offers products for medium and large sized businesses.
HighRadius’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated HighRadius's product the highest. Reviewers from the Consumer Goods industry rated HighRadius the lowest at 1.5.
- Website
- http://www.highradius.com
- Company Size
- 1,001-5,000 Employees
Languages Supported
English
Quick Insights into HighRadius Product Quality
HighRadius's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used HighRadius's products/services for Over 10 Years.
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Ranked HighRadius Product Quality the Highest
Ranked HighRadius Product Quality the Lowest
HighRadius Product Quality Score by Gender
Male customers rated HighRadius's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HighRadius.
Male
2.1/5
Female
1.5/5
HighRadius Product Quality Score by Ethnicity
HighRadius's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HighRadius.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Native American 2 | Native American | 2 |
Other 3 | Other | 3 |
HighRadius Product Quality Score by Age
HighRadius's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HighRadius.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.7 | 26-30 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
HighRadius Product Quality Score by Usage
HighRadius's Product Quality score was rated the highest by customers who have used HighRadius's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HighRadius Product Quality Score by Industry
HighRadius's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
HighRadius Pricing
HighRadius ROI & Value For Money
2.4/5
HighRadius has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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HighRadius Pricing Plans
HighRadius has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Consumer Goods industry think that they had the lowest ROI from HighRadius.
Who Uses HighRadius?
Medium Businesses
Large Enterprises
Quick Insights into HighRadius ROI
HighRadius's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used HighRadius's products/services for Over 10 Years.
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Ranked HighRadius ROI the Highest
Ranked HighRadius ROI the Lowest
HighRadius ROI Score by Gender
Male customers rated HighRadius's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HighRadius.
Male
1.8/5
Female
1.5/5
HighRadius ROI Score by Ethnicity
HighRadius's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HighRadius.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Native American 1.9 | Native American | 1.9 |
Other 2.5 | Other | 2.5 |
HighRadius ROI Score by Age
HighRadius's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HighRadius.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 3 | 26-30 | 3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
HighRadius ROI Score by Usage
HighRadius's ROI score was rated the highest by customers who have used HighRadius's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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HighRadius ROI Score by Industry
HighRadius's ROI score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HighRadius Customer Satisfaction (CSAT)
HighRadius Customer Satisfaction (CSAT) Score
41 / 100
HighRadius has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
12%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HighRadius Customer Satisfaction
HighRadius's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used HighRadius's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked HighRadius' Customer Satisfaction.
Ranked HighRadius Customer Satisfaction the Highest
Ranked HighRadius Customer Satisfaction the Lowest
HighRadius Customer Satisfaction Score by Gender
Male customers rated HighRadius's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HighRadius.
34 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 48% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
HighRadius Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HighRadius' Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HighRadius.
10 / 100
Very Satisfied
0%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
70%
CSAT according to Asian or Pacific Islander
HighRadius' Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HighRadius.
34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
50%
CSAT according to Native American
HighRadius' Customer Satisfaction (CSAT) score was rated 17% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HighRadius.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
CSAT according to Other
HighRadius' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HighRadius.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
HighRadius Customer Satisfaction Score by Age
HighRadius's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HighRadius.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 14% | |||||||||||||||
| 51-55 | 25% |
HighRadius Customer Satisfaction Score by Usage
HighRadius's Customer Satisfaction score was rated the highest by customers who have used HighRadius's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HighRadius Customer Satisfaction Score by Industry
HighRadius's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "HighRadius Customer Satisfaction Score by Industry",
"text": "HighRadius's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "HighRadius's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 43
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "HighRadius's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "HighRadius's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}HighRadius Customer Service
2.4/5
HighRadius has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock HighRadius' overall Customer Service score rated by its users and customers.
About HighRadius's Customer Service
Website
http://www.highradius.com
Quick Insights into HighRadius Customer Service
HighRadius's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used HighRadius's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked HighRadius' Customer Service score.
Ranked HighRadius Customer Service the Highest
Ranked HighRadius Customer Service the Lowest
HighRadius Customer Service Score by Gender
Male customers rated HighRadius's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HighRadius.
Male
1.8/5
Female
1.5/5
HighRadius Customer Service Score by Ethnicity
HighRadius's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HighRadius.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Native American 1.8 | Native American | 1.8 |
Other 2.6 | Other | 2.6 |
HighRadius Customer Service Score by Age
HighRadius's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HighRadius.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 2.9 | 26-30 | 2.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
HighRadius Customer Service Score by Usage
HighRadius's Customer Service score was rated the highest by customers who have used HighRadius's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HighRadius Customer Service Score by Industry
HighRadius's Customer Service score was rated the highest by Tech industry customers, and the lowest by Consumer Goods industry customers.
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HighRadius as an Employer
2.4/5
HighRadius has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
HighRadius scored a -24 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of HighRadius would recommend the brand to a friend. ENPS measures how likely HighRadius employees would recommend working at HighRadius to a friend.
Net Promoter Score
-24
NPS Score
| 34% | Promoters |
|---|---|
| 8% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 23% | Promoters |
|---|---|
| 7% | Passive |
| 70% | Detractors |
