100
NPS
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Highwire PR
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About Highwire PR's Brand
Highwire PR is an online agency that provides creative content, media training, and account management services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Highwire PR NPS
Highwire PR's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Highwire PR's customers would recommend using the product based on a scale of -100 to 100.
Highwire PR Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Highwire PR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Jan 2025 100 | Jan 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Highwire PR Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Highwire PR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Highwire PR Product Quality
5/5
Highwire PR has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Highwire PR's overall Product Quality score rated by its users and customers.
Highwire PR Product Information
Highwire PR’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.highwirepr.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Media
Small Business Services
Social
Sports & Entertainment
Highwire PR Pricing
Highwire PR ROI & Value For Money
4/5
Highwire PR has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Highwire PR's overall ROI score rated by its users and customers.
Highwire PR Customer Satisfaction (CSAT)
Highwire PR Customer Satisfaction (CSAT) Score
100 / 100
Highwire PR has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Highwire PR Customer Service
4.5/5
Highwire PR has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Highwire PR's overall Customer Service score rated by its users and customers.
About Highwire PR's Customer Service
Address
727 Sansome Street, Suite 100, San Francisco, CA
Website
http://www.highwirepr.com
Phone Number
4159634174
Highwire PR as an Employer
2.8/5
Highwire PR has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Highwire PR scored a 100 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Highwire PR would recommend the brand to a friend. ENPS measures how likely Highwire PR employees would recommend working at Highwire PR to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
