13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hill International
Marketing or Exec? Claim Your Free Account
About Hill International's Brand
For nearly four decades, public- and private-sector clients worldwide have selected Hill International (NYSE:HIL) as construction
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Hill International NPS
Hill International's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Hill International's customers would recommend using the product based on a scale of -100 to 100.
Hill International Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Hill International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 50 | Oct 2022 | 50 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 25 | Feb 2024 | 25 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
May 2025 13 | May 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hill International Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Hill International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hill International Product Quality
3.5/5
Hill International has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hill International's overall Product Quality score rated by its users and customers.
Hill International Product Information
Hill International’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://hillintl.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Hill International Pricing
Hill International ROI & Value For Money
4/5
Hill International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hill International's overall ROI score rated by its users and customers.
Hill International Customer Satisfaction (CSAT)
Hill International Customer Satisfaction (CSAT) Score
75 / 100
Hill International has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hill International Customer Service
4/5
Hill International has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hill International's overall Customer Service score rated by its users and customers.
About Hill International's Customer Service
Address
303 Lippincott Centre, Marlton, NJ
Website
http://hillintl.com
Phone Number
8568109412
Hill International as an Employer
3.7/5
Hill International has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Hill International scored a 13 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Hill International would recommend the brand to a friend. ENPS measures how likely Hill International employees would recommend working at Hill International to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
