25
NPS
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Hill+Knowlton Strategies
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About Hill+Knowlton Strategies' Brand
"H+K Strategies offers senior counsel, insightful research and strategic communications planning."
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Hill+Knowlton Strategies NPS
Hill+Knowlton Strategies's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Hill+Knowlton Strategies's customers would recommend using the product based on a scale of -100 to 100.
Hill+Knowlton Strategies Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Hill+Knowlton Strategies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Jun 2023 25 | Jun 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hill+Knowlton Strategies Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Hill+Knowlton Strategies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hill+Knowlton Strategies Product Quality
3.2/5
Hill+Knowlton Strategies has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hill+Knowlton Strategies' overall Product Quality score rated by its users and customers.
Hill+Knowlton Strategies Product Information
Hill+Knowlton Strategies’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.hkstrategies.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Hill+Knowlton Strategies Pricing
Hill+Knowlton Strategies ROI & Value For Money
3.5/5
Hill+Knowlton Strategies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hill+Knowlton Strategies Customer Satisfaction (CSAT)
Hill+Knowlton Strategies Customer Satisfaction (CSAT) Score
33 / 100
Hill+Knowlton Strategies has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hill+Knowlton Strategies Customer Service
3.5/5
Hill+Knowlton Strategies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Hill+Knowlton Strategies's Customer Service
Address
York, NY
Website
http://www.hkstrategies.com
Hill+Knowlton Strategies as an Employer
Consumer vs. Employees
Hill+Knowlton Strategies scored a 25 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Hill+Knowlton Strategies would recommend the brand to a friend. ENPS measures how likely Hill+Knowlton Strategies employees would recommend working at Hill+Knowlton Strategies to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
